Job Description

Job description:

Handling inbound and outbound calls to assist customers, resolve complaints, and provide information.

Responsibilities:

Manage customer interactions over the phone. Provide customer support and resolve issues verbally. Document call details accurately. Adhere to company policies and procedures.

Key skills:

Strong verbal communication and listening skills. Fluency in the customer's language, including accent neutralization. Problem-solving and persuasion skills.
Non-voice process

Job description:

Handling customer queries and issues through written channels like email, chat.

Responsibilities:

Respond to customer inquiries via email, chat, or social media. Provide accurate information and effective solutions in writing. Maintain detailed documentation of all interactions. Collaborate with other departments to resolve complex issues.

Key skills:

Exceptional written communication skills. Strong typing speed and accuracy. Attention to detail. Proficiency in using customer support software.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

Prakash Nagar, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Location:

Prakash Nagar, Hyderabad, Telangana (Required)
Willingness to travel:

50% (Preferred)
Work Location: In person