Vivo is a technology company that creates great products based on a design-driven value, with smart devices & intelligent services as its core.
Mission
: create great products for users, create a joyful & progressive environment for employees, create win-win platforms for partners based on mutual trust, Render steady long-term returns on investment for shareholder.
Vision:
Develop into a healthier, more sustainable world-class corporation.
Core value:
Benfen, design-driven value, user-orientation continuous learning & team spirit.
About the role:
The Service Receptionist is the first point of contact for customers visiting the service center. The role involves greeting customers, registering service requests, coordinating with technical teams, and ensuring a smooth and professional customer experience.
Responsibilities:
Greet customers politely and understand their service requirements.
Register customer complaints and create job cards in the system.
Verify customer details, warranty status, and product condition.
Provide accurate information regarding service processes, timelines, and charges.
Coordinate with technicians and engineers for job allocation.
Update customers on repair status and follow-ups.
Handle customer queries, concerns, and basic complaints professionally.
Maintain service records, documents, and daily reports.
Manage incoming calls and direct them appropriately.
Ensure the reception area is clean, organized, and customer-friendly.
Follow company policies, SOPs, and service guidelines.
Support customer satisfaction and Net Satisfaction Score (NSS) targets.
Candidate requirements:
Graduate / 12th Pass (preferred)
Prior experience in a service center or front desk role is an advantage.
Good communication skills (Hindi & basic English).
Basic computer knowledge (MS Excel, service software).
Customer-oriented attitude with problem-solving skills.
Ability to handle pressure and manage multiple customers.
Professional appearance and behaviour.
Job Type: Full-time
Pay: ?12,500.00 - ?16,000.00 per month
Benefits:
Health insurance
Provident Fund
Experience:
total work: 1 year (Preferred)
Work Location: In person
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