Job Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Responsibilities:Develop risk-mitigating typologies and risk-based scenarios in line with BU EWRA output. Support the development of TM and Fraud typologies and threat-based scenarios on an ongoing basis, leveraging intelligence provided by the 2LoD Investigations team. Support the implementation of robust Fraud prevention and detection measures across business teams and TPAs/TAs. Support the implementation of robust TM typologies across business teams and TPAs/TAs. Log and track all TM and Fraud typologies implemented across the Life business. Upskill and maintain up-to-date knowledge of industry best practices and share knowledge with the team to enhance their skills and expertise. Conduct real-time and historical transaction monitoring and flag potentially suspicious transactions. Conduct level 1 transaction monitoring alert reviews and discounting. Manages and motivating others to ensure quality of delivery to customers and stakeholders Delivers expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output


Good knowledge of industry best practice, good networks/links with external bodies and individuals
Excellent organizational skills, with the ability to handle complex projects in a multi-tasking environment and meet deadlines while delivering high quality results
Ability to review, analyze and share insight on technical and thematic reports, research and legislation/regulations with diverse constituencies within the organization
Excellent written and oral communication skills (Face to face and via the telephone or video-conference)
Ability to manage conflicting objectives and work to pressured deadlines
Pragmatic without compromising functional goals and professional requirements
Ability to operate remotely, in a diverse and multi-cultural environment
Excellent Microsoft Office skills (Word, Excel and PowerPoint)

Skill Requirements:Experience within / understanding of financial crime risk management controls, specifically associated with Transaction and Fraud monitoring. Experience overseeing financial crime control implementation and change management. Experience within / understanding of operational financial crime teams. Ability to demonstrate knowledge of anti-money laundering, counter-terrorist financing, and KYC regulations. Sound written and verbal communication skills and ability to convey complex information to stakeholders at all levels. Sound organisational and coordination skills. To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk To work with the technical & operational areas to co-create and refine fraud risk frameworks across key journeys which inform priorities and protect customers and the business To agree and implement processes which integrate with 2nd line oversight and partner organisation's fraud teams to monitor transactions, investigate alerts, develop interventions, reduce false positives & increase our effectiveness in detecting suspicious transactions To create the operational capability to support that activity across all COO Operational areas To support the design of the enterprise wide target operating model (and associated business case) to make this a permanent feature

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.