Job Description

: FC Lead (Fulfilment Center Lead)

Department:

Operations / Supply Chain

Location:

Multi-location role (HR, MH, BLR, WB - travel required)

Reports To:

Head of Operations / Supply Chain Manager

Role Overview

The FC Lead will be responsible for

end-to-end warehouse and fulfilment operations

across multiple locations. This role ensures

efficient inbound, storage, picking, packing, dispatch, inventory accuracy, manpower management, and SLA adherence

while maintaining cost efficiency and compliance.

Key Responsibilities

1. Warehouse & Fulfilment Operations

Oversee daily operations across all fulfilment centers (HR, MH, BLR, WB). Ensure smooth

inbound, put-away, picking, packing, and dispatch

processes. Monitor order fulfilment accuracy and ensure

on-time dispatch as per marketplace SLAs

.
2. Inventory Management

Ensure high inventory accuracy through

cycle counts and audits

. Monitor stock ageing, damages, expiries, and discrepancies. Coordinate with category, procurement, and finance teams for stock reconciliation.
3. Team & Manpower Management

Lead and manage

warehouse managers, supervisors, and ground staff

. Plan manpower based on volume forecasts and peak sales periods. Ensure proper training, discipline, attendance, and productivity tracking.
4. Process Improvement & Cost Control

Implement SOPs and best practices to improve efficiency and reduce errors. Identify bottlenecks and drive

continuous process improvements

. Control operational costs including manpower, packaging, and logistics.
5. Marketplace & Logistics Coordination

Coordinate with logistics partners and courier teams for smooth pickups. Handle escalations related to delays, RTOs, damages, and short shipments. Ensure compliance with

Amazon, Flipkart, Blinkit, Zepto, and other platform SOPs

(if applicable).
6. Reporting & Compliance

Prepare daily/weekly/monthly MIS on dispatch, inventory, ageing, and productivity. Ensure compliance with

safety, statutory, and company policies

. Support audits and internal controls at all warehouse locations.
Key Skills & Competencies

Strong knowledge of

e-commerce warehouse operations

Inventory control & WMS exposure Manpower planning and leadership Process optimization & cost management Excellent coordination and problem-solving skills Data-driven approach with strong Excel/MIS skills
Qualifications & Experience

Bachelor's degree in

Operations, Supply Chain, Logistics, or related field

5-8 years

of experience in e-commerce / FMCG warehouse operations Experience managing

multiple warehouses

is mandatory Willingness to travel across locations
Preferred Experience

Experience with

multi-state warehouse operations

Familiarity with

B2C & B2B fulfilment models

Exposure to high-volume sales events and peak operations
Job Types: Full-time, Permanent

Pay: Up to ₹70,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Provident Fund
Work Location: In person