Mira's is a premium bakery and cafe in New Delhi, known for artisanal baked goods, gourmet beverages, and refined hospitality. Our focus is on delivering a consistently warm, attentive, and high-quality guest experience in an elegant setting.
Job Summary:
We are looking for well-groomed, service-oriented
Captains
to supervise floor operations and ensure excellent guest service. The Captain will act as a bridge between guests, service staff, kitchen, and management, ensuring smooth service flow and adherence to brand standards.
Key Responsibilities:
1. Guest Experience & Service Excellence:
Welcome guests warmly and ensure they are seated comfortably.
Take ownership of guest satisfaction throughout the dining experience.
Handle guest queries, special requests, and complaints courteously and efficiently.
Ensure service standards and SOPs are consistently followed on the floor.
2. Floor & Service Management:
Supervise daily floor operations during service hours.
Coordinate with kitchen, bakery, and barista teams for timely and accurate order execution.
Ensure proper table setup, cleanliness, and presentation at all times.
Monitor service pace and table turnover, especially during peak hours.
3. Team Supervision & Training:
Guide and supervise stewards, servers, and runners.
Train service staff on menu knowledge, upselling techniques, and service etiquette.
Ensure staff grooming, discipline, and punctuality as per standards.
4. Order & Billing Control:
Take and verify guest orders accurately through the POS system.
Ensure correct billing, settlement, and coordination with the cashier.
Minimize order errors and handle voids or modifications responsibly.
5. Coordination & Reporting:
Act as a point of contact between service staff and the Restaurant Manager.
Report operational issues, guest feedback, and staff concerns to management.
Assist in opening and closing procedures as assigned.
Qualifications & Skills:
Minimum
3-5 years of experience
in service roles in cafes, bakeries, or upscale restaurants, with at least
1-2 years as a Captain or Supervisor
.
Strong knowledge of food, bakery products, beverages, and service styles.
Excellent communication and interpersonal skills.
Presentable personality with high grooming standards.
Ability to remain calm and efficient in a fast-paced environment.
Basic proficiency in POS systems and order management.
What We Offer:
Competitive salary and service incentives.
Opportunity to work with a premium hospitality brand.
Professional growth and skill development.
Supportive and quality-focused work culture.
Job Types: Full-time, Permanent
Pay: ?22,000.00 - ?26,000.00 per month
Benefits:
Food provided
Work Location: In person
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