Job Description

Key Responsibilities:

Guest Service:

Greet guests warmly upon arrival, escort them to their seats, and provide menus. Take orders for food and beverages accurately and promptly. Provide detailed information about the menu, daily specials, and any food and beverage promotions. Ensure that guests' needs are met and they are comfortable throughout their dining experience. Address any complaints or concerns in a professional manner, ensuring guest satisfaction.

Food & Beverage Service:

Serve food and drinks to guests in a timely and professional manner. Ensure all orders are served according to hotel standards and guest preferences. Set up tables according to hotel standards (e.g., arranging place settings, cutlery, glassware). Clear tables after guests have finished dining, ensuring prompt and clean service.

Communication:

Communicate effectively with the kitchen and bar staff to ensure the smooth flow of service. Inform kitchen and bar staff about special guest requests or dietary restrictions. Ensure all orders are accurately entered into the system.

Billing and Payments:

Present the bill to guests at the end of their meal, answer any questions about the charges, and process payments. Handle cash and credit card transactions accurately.

Maintenance of Work Area:

Maintain cleanliness and orderliness of the dining and service areas. Ensure all equipment and utensils are clean, sanitized, and in good working condition. Assist with the setup and breakdown of dining areas for events or special functions.

Team Collaboration:

Work as part of a team to ensure all guest needs are met and the dining experience runs smoothly. Assist colleagues during busy periods to ensure efficient service.

Health and Safety:

Follow all health and safety standards, including food safety protocols. Ensure compliance with hygiene and cleanliness standards in food and beverage service areas.

Skills and Qualifications:

Education:

High school diploma or equivalent; additional hospitality training or certification is a plus.

Skills:

Strong communication and interpersonal skills. Excellent customer service skills. Ability to work in a fast-paced environment.
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Physical Stamina:

Ability to stand and walk for extended periods and lift trays or other heavy objects.

Work Conditions:

May require working in shifts, including evenings, weekends, and holidays. Ability to work in a busy environment and under pressure.
Job Types: Full-time, Permanent, Fresher, Internship

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Language:

English (Required)
Shift availability:

Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person