Job Description

Organization: The Organisation

Harley's Fine Baking (

https://www.harleys.com/

)

, is a European style patisserie (premium cake selling company) created by an IIM professor to disrupt the cake and coffee market, established to spread bonafide taste of the streets of Manhattan across the world. Brought into the world from a love for baking, the desire to create a meeting place that serves delicious food with a warm rustic environment. The Organization offers a full scope of Breads, morning merchandise, cakes, baked and savoury goods. Currently the team size is of about 200 people with more than 15 outlets across Hyderabad, along with a plan of opening 100 new outlets across Mumbai, Goa, Vijayawada, Bangalore, Chennai scaling up to 1000 people over the next year.

Designation: F&B Server (Waiter/Waitress)

Qualification: High school diploma or equivalent; formal hospitality training is a plus

Experience: Minimum

1+ year experience as a F&B Service Staff (waiter/waitress/steward), preferably in a premium or luxury food and beverage establishment. Experience in the F&B or hospitality industry is highly desirable.

Job Profile: As an F&B Server, you will play a key role in creating a welcoming environment, delivering exceptional service, and ensuring customers enjoy their experience. You will be responsible for presenting menu items, taking accurate orders, serving food and beverages, and maintaining cleanliness and organization within the establishment.

Responsibilities:

1. Greet customers warmly and guide them through menu options.

2. Take precise food and beverage orders, accommodating any special requests.

3. Ensure timely and accurate service delivery.

4. Serve food and beverages following company standards and presentation guidelines.

5. Handle payments (cash, card, or digital) and provide receipts.

6. Address customer inquiries and resolve complaints promptly with professionalism.

7. Keep dining areas clean and well-organized.

8. Monitor and restock service essentials like utensils, napkins, and condiments.

9. Assist with setting up and closing the service area.

10. Adhere to food safety, hygiene, and sanitation standards.

11. Handle equipment responsibly and report any malfunctions to management.

12. Support team members during peak hours to maintain smooth operations.

13. Communicate effectively with kitchen staff and managers regarding customer preferences or issues.

Required Skills

1. Strong interpersonal and communication skills

2. Basic math skills for handling payments

3. Ability to follow instructions and prioritize tasks

4. Knowledge of food safety and sanitation practices

Desired Skills

1. Familiarity with F&B service standards and protocols

2. Experience with point-of-sale (POS) systems

3. Multitasking ability in a fast-paced environment

Personal Attributes:

1. Customer-centric attitude with a cheerful demeanour

2. Attention to detail and high levels of cleanliness

3. Punctual, reliable, and team-oriented

4. Flexibility to work shifts, including weekends and holidays

Job Type: Full-time

Pay: Up to ?18,000.00 per month

Ability to commute/relocate:

Nanakramguda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:

F&B Server (waiter/waitress/steward): 1 year (Required)
Work Location: In person