Job Description

- F&B Hostess

Location: Peninsula Redpine Hotel, Andheri East, Mumbai

Department: Food & Beverage

Reports To: Restaurant Manager / F&B Executive

Position Summary:

The F&B Hostess is the first point of contact for all guests, responsible for creating a warm, welcoming, and memorable dining experience. She manages guest seating, reservations, and guest flow to ensure smooth restaurant operations while maintaining Peninsula Redpine's service standards.

Key Responsibilities:

Guest Experience:

Greet guests warmly and courteously upon arrival.
Escort guests to their tables and present menus.
Handle guest inquiries regarding menu, timings, table availability, and promotions.
Maintain high levels of guest satisfaction by anticipating needs and providing attentive service.
Address guest complaints or concerns courteously and escalate when required.
Reservations & Coordination:

Manage walk-ins and reservations efficiently through phone, WhatsApp, or reservation systems.
Coordinate with the service and kitchen team to ensure smooth table turnover and guest flow.
Maintain an updated waitlist during peak hours.
Operational Responsibilities:

Maintain cleanliness and presentation of the hostess desk and entrance area.
Assist in setting up dining areas during busy hours when required.
Communicate with F&B team on special requests, VIP arrivals, and dietary needs.
Ensure menus are clean, updated, and neatly arranged.
Sales & Upselling:

Promote ongoing offers, special menus, and events to guests.
Encourage reservations for upcoming promotions or special occasions.
Requirements:

Excellent communication and interpersonal skills.
Well-groomed, confident, and professional appearance.
Previous experience in hospitality or customer-facing roles preferred.
Ability to multitask, stay calm, and maintain positive attitude in busy environments.
Basic knowledge of restaurant operations is an advantage.
Education & Experience:

Minimum HSC or Graduate (preferred).
1-2 years of experience as Hostess/Guest Relation Executive in restaurant or hotel.
Age Criteria:

20 to 27 years (can be customized as per your requirement) Only Female Candidate

If you want, I can also prepare:

? A shorter version for job posting

? A version for Captain/Associate level

? A flyer format

? Attractive summary for Indeed/Naukri

Just tell me!

Job Types: Full-time, Permanent, Fresher

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Food provided Leave encashment Provident Fund
Work Location: In person