Job Description

Summary

The Guest Service Associate is the face of the restaurant and plays a vital role in creating a welcoming, engaging, and satisfying experience for guests. The GSA is responsible for greeting guests, taking orders, serving food and beverages, maintaining cleanliness, and ensuring smooth service flow on the floor.

Key Responsibilities

? A. Guest Interaction s Order Taking

Greet all guests warmly with a smile and a polite, service-oriented attitude. Assist guests with menu, make recommendations, and upsell. Take orders accurately via POS system (dine-in, takeaway, delivery, etc.). Ensure special requests, allergies, or preferences are noted and communicated to the kitchen properly.
? B. Service s Delivery

Serve food and beverages promptly and professionally, ensuring correct order delivery. Refill water when glass is 3/4th empty, clear empty dishes, and check on guest satisfaction during the meal. Ensure all items (cutlery, crockery and accompaniments) are provided per order type. Coordinate with kitchen and barista staff for timely service.
? C. Beverage Preparation - Coffee s Tea

Prepare beverages following standard recipes. Brew teas and infusions as per menu offerings. Ensure consistency in taste, presentation, and quality for every order. Conduct daily cleaning and basic maintenance of coffee machine, milk frother, blenders and other appliances. Use cleaning tablets (e.g., Cafiza) and descaling procedures. Report any faults or malfunctions to the manager immediately.
? D. Non-Alcoholic Cocktail Preparation

Prepare basic non-alcoholic cocktails and signature cafe drinks as per menu. Follow approved recipes and presentation styles. Maintain hygiene and freshness in handling syrups, garnishes, and fruits.
? E. Cleanliness s Hygiene

Maintain clean and organized service areas (floor, tables, counters, billing desk). Follow cleaning schedules and SOPs for dining area, service stations, and equipment. Ensure personal hygiene and uniform grooming are always as per standards.
? F. Billing s Payments

Handle billing at the POS system accurately (cash/card/UPI). Apply discounts, loyalty rewards, or staff meals only as per approved policy. Ensure proper closure of bills with receipts shared to guests. Follow EOD cash handover and reporting process.
? G. Feedback s Complaint Handling

Collect feedback from guests after service and report any issues immediately. Apologize and escalate guest concerns to the supervisor/manager promptly. Maintain a positive, guest-first attitude even in busy or stressful situations.
? H. Inventory s Stock Assistance

Inform supervisor when stock of disposables, condiments, or service items is low. Assist in stock handling, labelling, and rotation when required. Track and avoid wastage of disposables, consumables and avoid CCG breakages during shifts.
? I. Other Duties & Responsibilities

As and when assigned by the Management
Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Work Location: In person