Alma Bakery & Cafe is an innovative venture that redefines the cafe experience by harmonizing nature with a modern indoor setting. Backed by a family of seasoned bakers with over 60 years of legacy, Alma embodies a passion for culinary excellence and a commitment to conscious, mindful consumption. Rooted in expertise and a vision to serve the discerning tastes of NCR, Alma Bakery & Cafe is more than just a destination--it's a journey into a world of flavors crafted with care, sustainability, and unparalleled dedication to quality.
Join us in creating exceptional experiences and be part of a brand that values innovation, heritage, and a love for all things delicious! For more details visit us at
almafoods.in
Job Summary
This position contributes to the success of Alma Bakery & Cafe by managing day-to-day floor operations, ensuring smooth service flow, and delivering a premium customer experience to every guest. The F&B Captain coordinates between service staff and the kitchen, supervises the dining area, and ensures service excellence in line with company standards. This role directly supports the Outlet Manager and plays a key part in leading the service team to achieve operational excellence and guest satisfaction.
Key Responsibilities
Supervise floor operations to ensure seamless guest service.
Coordinate with the kitchen and bar teams to ensure timely and accurate order delivery.
Monitor table setups, cleanliness, and ambiance to maintain brand standards.
Guide and assist service staff during busy hours to ensure smooth operations.
Address guest queries, complaints, and feedback promptly and professionally.
Assist in training new staff on service procedures and customer engagement.
Ensure adherence to hygiene, safety, and quality standards in the service area.
Support in managing duty rosters and shift allocations for the service team.
Maintain an active presence on the floor to engage with guests and ensure satisfaction.
Lead by example, motivating the team to maintain high service standards.
Qualification & Skills
Any Graduate (preferred IHM student or hotel management graduate).
Minimum 2-3 years of experience in Fine Dining or premium F&B service, with at least 1 year in a supervisory role.
Strong interpersonal and communication skills for engaging with guests and team members.
Proven ability to handle customer concerns with professionalism and poise.
Sound knowledge of F&B service protocols, menu presentation, and guest handling.
Ability to work efficiently in a fast-paced environment while managing multiple tasks.
Understanding of health, safety, and hygiene compliance requirements.
Competencies we're looking for
Embodying Our Mission and Values:
Aligning service standards and team conduct with the brand's vision.
Enabling Team Success:
Guiding and motivating the service team to achieve excellence.
Driving Results:
Consistently delivering high-quality service and meeting operational goals.
Leading with Integrity:
Maintaining transparency, ethics, and trust in all interactions.
What you'll get here
Simplified Career Growth Plan
Comprehensive Leave Policy
Automated Process and System
Location
This role is based at
ALMA Bakery & Cafe 104
, where the F&B Captain is accountable for ensuring exceptional service delivery, guest satisfaction, and smooth coordination between service and kitchen teams to align with our mission and objectives.
POC: Princy Tiwari
9315314831
Job Type: Full-time
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Food provided
Paid sick time
Paid time off
Provident Fund
Education: