The F&B Captain is responsible for supervising service staff, ensuring smooth daily restaurant operations, and delivering excellent guest service. The role involves coordinating between kitchen and service teams, maintaining service standards, and handling guest interactions effectively.
Key Responsibilities
Supervise and guide stewards during service operations
Ensure proper table setup, service sequence, and cleanliness
Welcome guests, assist with seating, and handle special requests
Take orders and ensure accurate and timely service delivery
Coordinate with kitchen for order flow and service timing
Handle guest complaints professionally and resolve issues promptly
Train new staff on service standards and hygiene practices
Monitor staff grooming, discipline, and attendance
Ensure compliance with food safety and hygiene standards
Assist in inventory control of crockery, cutlery, and linen
Support management in achieving service quality and sales targets
Requirements & Qualifications
Diploma or certification in Hotel Management preferred
2-4 years of experience in Food & Beverage service
Previous supervisory or captain-level experience preferred
Strong communication and leadership skills
Good knowledge of food, beverages, and service styles
Ability to handle guests and pressure situations confidently
Willingness to work shifts, weekends, and holidays
Skills & Competencies
Leadership and team management
Guest handling and complaint resolution
Attention to detail and service excellence
Time management and multitasking
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
Food provided
Provident Fund
Work Location: In person
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