Job Description

As a F&B Captain at Hunger Inc.\'s upcoming outlet, you will be an ambassador for the exceptional guest experience we are known for. You will greet customers, share information about our food and beverage offerings and, of course, take pride in keeping our guests happy. You are a positive, friendly person and are excited about being a part of a pre-opening team in a vibrant neighbourhood. This role will report to the Restaurant Manager and will be located in Bandra West. Our flagship restaurant, The Bombay Canteen showcases the wealth of India\'s cuisine by recreating local, seasonal dishes and reinterpreting age old Indian culinary traditions in a frequently changing menu. Our next venture, O Pedro , pays homage to the energy of Goa in a menu that brings back the fun of tropical living with simple, sophisticated food and drink, with influences from the state\'s Portuguese history. Bombay Sweet Shop is a modern day mithai shop which brings back the magic of mithai in a never seen before avatar, in a fun and contemporary way, while staying deeply rooted in traditions and techniques. Our online venture - enthucutlet is a bimonthly food mag that brings you unusual stories about food in India, and our all-day cafe Veronicas , holds a piece of Mumbais heart in the iconic Jude Bakery, and showcases the best sandwiches, coffee, bakes, and wine! The Bombay Canteen, O Pedro, and Veronica\'s are currently ranked among Indias top 10 restaurants by Cond Nast Traveler India. Responsibilities: Understand how all items are procured, prepared and served as the menu keeps changing. Consistently offer professional, friendly and engaging service in an informative, casual and helpful manner. Manage reservations and seating for an optional guest experience. Greet & welcome guests with warmth and professionalism. Handle concerns and special requests with tact and problem-solving skills. Carry out opening and closing procedures as per the checklists. Assist in the training of stewards and junior members for their restaurant duties. Follow all safety and sanitation policies when handling food and beverages. Adhere to Hunger Inc. policies, procedures and service standards Requirements Minimum 1 year of experience in a supervisory or captain role in a fine dining restaurant. Previous point of sale system experience is a must Strong communication and interpersonal skills, with fluency in English Ability to work well under pressure in a fast-paced environment Excellent customer service and problem-solving skills. Ability to focus attention on guest needs, remaining calm and courteous at all times.

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