Job Description

:

We are looking for a well-presented and experienced

F&B Service Captain

to lead the restaurant service operations at

Hotel Centre Point, Shillong

. The ideal candidate will be responsible for ensuring smooth day-to-day dining operations, managing the service team, and providing an outstanding guest dining experience.

Key Responsibilities:

Guest Service & Experience

Welcome and seat guests courteously and professionally. Take food and beverage orders and ensure prompt, efficient service. Guide guests through the menu, recommend dishes, and upsell wherever appropriate. Handle guest complaints or concerns with professionalism and poise.

Team Leadership

Supervise and support the service team (waiters, stewards, runners) during shifts. Conduct daily briefings to share menu specials, events, or service expectations. Monitor staff grooming, attendance, and adherence to service protocols.

Operations & Coordination

Coordinate closely with kitchen and bar to ensure timely and correct order delivery. Maintain proper table setup, cleanliness, and restaurant ambiance. Ensure all health, hygiene, and safety standards are strictly followed.

Inventory & Billing

Monitor inventory of crockery, cutlery, linen, and service items. Assist with daily billing, ensuring accuracy in the POS system. Support the Restaurant Manager in stock requisition and waste control.

Reports & Documentation

Maintain shift reports, sales summaries, and incident logs as needed. Collect and report guest feedback for continuous improvement.

Candidate Requirements:

Diploma or Degree in Hotel Management or equivalent.

Minimum 2 years' experience

as a

Captain or Senior Steward

in a reputed hotel/restaurant. Good knowledge of food and beverage service styles (a la carte, buffet, etc.). Proficiency in

English, Hindi

, and

local languages (Khasi/Assamese) preferred

. Hands-on experience with POS and billing systems. Confident, polite, and well-groomed with strong interpersonal skills. Ability to lead a team and work under pressure in a busy dining environment.

What We Offer:

Opportunity to work in a reputed hotel in the heart of Shillong. Supportive and professional work environment. Attractive salary, service charge, and staff meals. Career growth within the hospitality group.
Job Type: Full-time

Benefits:

Food provided Health insurance Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

East Khasi Hills, Meghalaya: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 3 years (Required)
Work Location: In person