Job Description

Job Summary:

The F&B Associate is responsible for delivering exceptional guest service in the resort's restaurants, bars, lounges, and banquet areas. This role requires excellent communication, attention to detail, and a strong focus on guest satisfaction.

Key Responsibilities:

1. Guest Service

Welcome guests warmly and escort them to seating areas. Present menus, take orders accurately, and deliver food & beverages in a timely manner. Provide personalized service based on guest preferences. Handle guest queries and complaints professionally and promptly.

2. Service Operations

Set up restaurant sections, tables, and buffets as per resort standards. Assist with clearing and resetting tables efficiently. Ensure cleanliness and organization of service areas. Serve food and beverages following proper hygiene and presentation standards.

3. Coordination & Communication

Coordinate with kitchen and bar teams to ensure smooth order flow. Communicate special requests, dietary requirements, and allergies to relevant departments. Work as part of a team to deliver seamless service.

4. Billing & Cash Handling

Present checks/bills and assist guests with payments. Operate POS systems accurately. Handle cash/credit transactions as per resort policies.

5. Hygiene & Safety

Follow all food safety and hygiene standards (FSSAI / HACCP). Maintain cleanliness of tables, service stations, cutlery, and glassware. Adhere to grooming and uniform standards.

6. Resort Experience Enhancement

Promote ongoing resort offers, events, and signature dishes. Upsell food, beverages, and premium experiences to enhance guest satisfaction and revenue. Support banquet events, poolside service, and in-room dining as required.

Key Skills Required:

Excellent communication and guest service skills Basic knowledge of food & beverage service Good interpersonal and teamwork abilities Ability to work in a fast-paced environment Positive attitude and grooming standards
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Food provided Provident Fund
Work Location: In person