Job Description

Job Category: Customer ServicesDegree Level: Bachelor's Degree:As a Fault Management Engineer at Nokia, you will play a crucial role in end-to-end fault incident management, ensuring rapid resolution that meets SLA and OLA requirements. You will work closely with cross-functional teams, including project teams for network design reviews and integration activities, to troubleshoot complex network incidents and ensure seamless service for our customers. The work environment is dynamic and fast-paced, fostering innovation and continuous improvement.Responsibilities:

• Fault management/configuration of Internal Roaming Network and Coordination with Project teams for HLD/LLD/TOL/Design reviews.
• Handle the Trouble shooting ticket or Change Request within SLA.
• MOP/WI preparation for the activities and new learnings.
• Prepare, implement and verify the configuration and integration of a Node / System.
• Coordinating with care team for finding and analyzing the RCAs.
• Guiding team members to execute complex & critical configuration changes.
• Tracking of issues related to tools and timely escalation as per pre-defined matrix.
• Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedback from customers.

Qualifications:You have:

• 6-10 years of experience in International Roaming Solution.
• Expertise in fault management and incident problem resolution.
• Proficient in GSM, GPRS, CAMEL (prepaid) testing and troubleshooting.
• Knowledge of call-related messages (ISUP, SIP), routing, E2E 3G/LTE/5G message flows and PDP troubleshooting.

It would be nice if you also had:

• Experience with IPX and GRX networks.
• Familiarity with MME- SGSN roaming configuration and knowledge of APN resolution concepts.
• Working experience with SCCP and MTP migration processes.

About Us:Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.About the Team:In , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.