Job Description

We are looking for a proactive and detail-oriented FASTag Operations Executive / Customer Support Executive to join our team. The ideal candidate will be responsible for issuing FASTag in the showroom, assisting customers during onboarding, resolving queries, managing back-office operations, and ensuring smooth coordination between the office, showroom, and dealer locations.

Responsibilities and Duties:

Work in the showroom to issue FASTag and assist customers with onboarding and activation. Handle day-to-day FASTag operations, including customer support, documentation, and data updates. Manage and resolve customer queries and issues promptly and professionally. Maintain accurate transaction and customer records in the database. Coordinate with internal departments for smooth operational flow. Visit vehicle dealer showrooms to provide training, support, and FASTag delivery when required. Assist in developing and implementing operational policies and procedures. Prepare daily and weekly operational reports as required. Support administrative and back-office tasks, ensuring compliance with company processes. Identify process gaps and suggest improvements to enhance performance and customer satisfaction.
Key Skills:

Excellent communication skills (English & Tamil ) Strong customer service and problem-solving skills Ability to multi-task and work independently with minimal supervision Good understanding of FASTag operations and customer handling (preferred) Proficiency in MS Office (Excel, Word, PowerPoint) Strong organizational and time management abilities
Required Experience and Qualifications:

Bachelor's degree in any discipline Required female candidates. 0-2 years of experience in operations, customer support, or back-office roles Knowledge of customer service principles and operational workflows Willingness to work in showroom and visit dealer locations as required.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person