Job Description

Job Title: Fashion Merchandiser & Retail Coordinator

Location:

Kolkata (In-Office)

Employment Type:

Full-time (Monday - Saturday)

Role Overview

We are looking for a proactive and organized

Fashion Merchandiser

to manage our retail operations and client relationships. This role is central to our brand's daily workflow, requiring a candidate who can seamlessly bridge the gap between our internal production team and our external retail partners. You will be responsible for managing orders from multi-designer stores, handling direct customer queries, and ensuring a high standard of Customer Relationship Management (CRM).

Key Responsibilities

1. Multi-Designer Store Coordination

Act as the primary point of contact for all multi-designer retail partners. Manage the end-to-end order process: from receiving purchase orders to coordinating timely deliveries. Maintain updated inventory records for each store and manage stock rotations or replenishments.

2. Direct Sales & Digital Concierge

Drive retail sales by managing and responding to queries on

Instagram and WhatsApp

. Convert inquiries into sales through personalized styling advice and prompt product information. Manage the "Direct-to-Consumer" order pipeline, ensuring a smooth experience from payment to shipping. Handle any offline events or exhibitions

3. Communication & CRM

Manage the official inbox, responding to professional emails, buyer inquiries, and collaboration requests. Maintain a robust CRM database to track customer preferences, purchase history, and follow-ups. Ensure all client communication reflects the brand's voice: professional, sophisticated, and helpful.

4. Operations & Follow-up

Coordinate with the internal production team to track the status of pending orders. Ensure all orders meet quality standards and packaging requirements before dispatch. Provide regular sales reports and feedback from stores/customers to the design team.
Requirements & Skills

Education:

Degree in Fashion Management, Merchandising,Commerce, Marketing, or a related field.

Experience:

3 years+ experience in fashion merchandising or retail sales (experience with multi-designer stores is a plus).

Communication:

Exceptional verbal and written communication skills in English and Hindi.

Tech-Savvy:

Proficient in MS Excel, email etiquette, and navigating Instagram/WhatsApp for Business.

Traits:

High level of ownership, ability to multitask in a fast-paced environment, and a "sales-driven" mindset.
Job Types: Full-time, Permanent

Experience:

Fashion retail: 3 years (Required)
Language:

English (Required)
Work Location: In person