Job Description

SEVORA is India's first experiential fashion marketplace, pioneering the Try-Before-You-Buy model, stylist-led product curation, and personalized styling assistance, along with 60-minute fashion delivery in Kolkata.

We bring curated premium brands, stylist-led personalization, and seamless digital experiences to redefine fashion shopping as elegant, convenient, and risk-free.

At Sevora, we don't just deliver fashion -- we deliver experiences that feel personal, refined, and unforgettable.

Role Overview

As a Fashion Concierge/Delivery Executive, you are the face of Sevora's luxury experience.
You ensure every client interaction -- from delivery to styling assistance -- feels exclusive, elegant, and seamless.

This role combines presentation, client service, and product care, bridging the gap between fashion delivery and personalized luxury service.

Key Responsibilities

Deliver curated luxury fashion selections to clients' homes, offices, or preferred locations with a premium handover experience. Coordinate with Sevora Stylists to facilitate Try-Before-You-Buy or Personal Styling Sessions. Present each item with impeccable care, ensuring perfect packaging, garment condition, and brand detailing. Assist clients during fittings or trials, ensuring comfort and smooth coordination with the stylist team. Handle returns, exchanges, and product care with precision and discretion. Uphold Sevora's brand image through grooming, communication, and service excellence. Maintain client confidentiality, ensuring high-value items are managed securely. Accurately manage digital confirmations, receipts, and logs through Sevora's internal systems. Gather client insights or feedback and share with the Client Experience and Styling teams to enhance service quality.

Requirements

Minimum 10+2 education; preferred diploma/certificate in Fashion, Retail, or Hospitality Management. 1-3 years of experience in luxury retail, fashion boutiques, premium hospitality, or high-end e-commerce. Must have own 2-wheeler for deliveries; fuel costs will be reimbursed. Excellent communication skills in English, Hindi, and Bengali. Impeccable grooming, etiquette, and presentation are essential. Proven ability to handle high-net-worth clients (HNIs) with professionalism and poise. Basic proficiency with digital tools and apps. Flexible to work according to client convenience, including evenings or weekends.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Education:

Higher Secondary(12th Pass) (Required)
Work Location: In person