Job Description

Job Title: Customer Service Executive About us: Burgundy Brand Collective is one of India\'s fastest-growing specialty retail companies with stores in six cities. The company partners with best-in-class international luxury brands like Royce Chocolate, a premium store of Japanese culinary excellence in India for the first time, Onitsuka Tiger - a leading Japanese fashion lifestyle brand, Provenance Gifting a marketplace of fine food and excellent gifts, Papabubble an artistic, youth-oriented global caramel candy brand and The Sunnyside Market which hosts a number of our thematic brands and incubates new retail concepts such as Wander and Good Vibes Only, to name a few to offer Indians a window to the finest food and lifestyle themes from across the world. The plan is to aggressively (yet astutely) scale out a portfolio of International Brands Pan-India. : Assisting the customer though the buying cycle Supporting retail operations, including cash, store operations, inventory management, reporting and merchandising Closing and opening of the store responsibly Driving store level sales Supporting the manager and team Managing store assets and equipment Maintaining in-store visual merchandise Providing feedback and on ground insights Skills and Experience Desired: At least 2 years of experience in Retail sales Prior experience with an international fashion brand or a footwear brand Customer service orientation Comfortable in relevant computer applications Knowledge of customer service principles and practices Verbal and written communication skills - English Team player with good listening skills Ability to resolve customer concerns in a diplomatic manner 401, Savoy Chambers, Dattatray Road, Santacruz West, Mumbai 400054 | T +91 22 2649 3700 / 1222 Burgundy Hospitality Private Limited www.bbcollective.co Honest, mature and well-organized Willingness to work hard, take on a diverse mix of tasks and possess a positive, \'can-do\' attitude Qualifications: Graduation (Any stream) Reporting: Store Manager 401, Savoy Chambers, Dattatray Road, Santacruz West, Mumbai 400054 | T +91 22 2649 3700 / 1222 Burgundy Hospitality Private Limited www.bbcollective.co

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