- Manage large amounts of calls and emails, and social media chat, if required.- Identify and assess customer's needs to achieve satisfaction.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Build sustainable relationships and trust with customers through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies.- Take the extra mile to engage customers. (ref:updazz.com)
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