The Family Care Manager (FCM) plays a critical role in supporting elderly parents living in India and maintaining transparent, compassionate coordination with their children living abroad (NRIs). This role requires a high degree of empathy, patience, proactive thinking, and excellent communication skills. The FCM ensures parents receive consistent medical, personal, and emotional support while keeping family members well-informed and reassured.
Key Responsibilities:
Support to Parents
Assist with scheduling doctor's appointments, diagnostic tests, therapy visits, and other medical services.
Coordinate and help fulfill prescription refills and medication purchases.
Maintain and organize medical files, reports, prescriptions, and treatment histories.
Conduct home visits to check on parents' health, comfort, daily needs, and general wellbeing.
Provide additional health-related support as needed (e.g., arranging physiotherapy, nursing, or caregiving).
Accompany parents to hospitals, doctor consultations, and follow-up visits.
Support with hospital admission and discharge processes, ensuring proper documentation and continuity of care.
Respond and assist during medical or unexpected emergencies by coordinating immediate help and communicating effectively.
Conduct scheduled wellbeing calls at least twice a week and document observations.
Support to NRI Family Members:
Provide regular health status updates and ensure clear, ongoing communication with children living abroad.
Maintain the application profile, ensuring parent information, reports, prescriptions, and documentation are always up to date.
Serve as the reliable point of contact for any updates, concerns, emergencies, or service coordination.
Foster trust and emotional reassurance by demonstrating care, patience, reliability, and professionalism.
Why This Role Matters:
This role is not transactional--it is deeply personal. The Family Care Manager becomes a trusted extension of a family, ensuring that parents feel cared for and children living far away feel connected, informed, and reassured.