Job Description

Job brief

We are looking for a Head of Operations to oversee daily activities

across functions such as finance, IT and regulatory compliance.

Head of Operations responsibilities include designing policies,

overseeing customer service and implementing technology solutions.

You should be a responsible leader with an analytical and strategic mind

and have a broad knowledge of the business.

Responsibilities

? Formulate business strategy with others in the executive team

? Design policies that align with overall strategy

? Implement efficient processes and standards

? Coordinate customer service operations and find ways to ensure

customer retention

? Ensure compliance with local and international laws (e.g. data

protection)

? Oversee the implementation of technology solutions throughout the

organization

? Manage contracts and relations with customers, vendors, partners and

other stakeholders

? Evaluate risk and lead quality assurance efforts

? Oversee expenses and budgeting to help the organization optimize costs

and benefits

? Mentor and motivate teams to achieve productivity and engagement

? Report on operational performance and suggest improvements

Requirements and skills

? Proven experience as Head of Operations, Operations Director or similar

leadership role

? Familiarity with all business functions including HR, finance, supply chain

and IT

? Experience with implementing IT systems

? Knowledge of data analytics and reporting

? Good with numbers and financial planning

? Outstanding communication and negotiation skills

? Excellent organizational and leadership ability

? Analytical mind

? Problem-solving aptitude

Job Type: Full-time

Pay: ?50,000.00 per month

Work Location: In person