Job Description

Job Title

Faciltiy Executive - Technical

Summary

To achieve the timely and efficient delivery of C&W - PMSI to Teleperformance Ltd , in support of their business needs in accordance with the service levels and Key Performance Indicators. SPOC for TELEPERFROMANCE on behalf of Cushman Wakefield. Recommend and support C&W Ops Head for Site's Critical Operations and deliverables . Deliver high quality, prompt and courteous Services in support of customers' business needs. To liaise with client regarding matters on delegated levels of authority. Facilities Operation Manage/Supervise and monitor the functions of Teleperformance facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by Teleperformance SPOC under purview of Contract. Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff. Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA. Supervise in coordination with Teleperformance Infra team on closures of SNAGs on weekly basis. Support Transition team in seamless HOTO of the Facility Advise on additional purchase upon request and approval from Teleperformance SPOC . Initiate Daily, Weekly and Monthly Meetings with Teleperformance SPOC and take follow ups on the Minutes of the Meetings till closures. Systems & Procedures Adapting C&W processes and systems to meet local requirements and agreeing with Teleperformance SPOC . Implementing C&W processes and systems. Training staff on processes and systems.. Vendor Management To liaise with contractors, collect quotations and prepare quotation analysis. To make recommendations for approval. Manage Vendors registered with Teleperformance and submit report on the transactions with them to Teleperformance SPOC Follow up on service level and report to the client. To keep and revise the existing contracts with different vendors To liaise with vendors on contract renewal To compare, evaluate and recommend vendors Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.


Purchasing Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure. To monitor delivery from approved supplier and ensure they follow the SLAs. Cost Analysis report to be submitted with optimization on pilferages . Monthly Accounting Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with Teleperformance policy and procedures. To ensure that the FM team follow the process and Trackers support TELEPERFROMANCESPOC in meeting timelines as per Teleperformance policy To control expenses according to the approved budget and report any ad hoc/non-predictable expenses item Teleperformance SPOC Inter-Departmental Liaison Creating a Forum for Feedback from Teleperformance Employees stationed at Teleperformance and ensure that feedback is taken regular intervals and use it to improve the service delivery standards. Engineering Management Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to Teleperformance SPOC with suitable Plan of Action Adherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines. Review reports on engineering systems operation and maintenance . Preparation and execution of 52 weeks PPM schedule for all critical and non- critical equipment's within set SLA which includes all Electrical, D.G, HVAC, BMS and safety-security systems.




INCO: "Cushman & Wakefield"