Job Description

DESCRIPTION The Facility Operations Center (FOC) in Amazon Data Services India Private Limited (ADSIPL) is looking for an individual with proven technical and strong leadership skills. The Facility Operations Center is responsible for 24X7 monitoring of the data center\'s physical infrastructure and will serves as a facilitator for daily operational and /or emergency events, alarm correlation, along with scheduled preventive / upgrade change management in India. This team will ensure that the customer experience will meet reliability, availability and SLA criteria demanded by our customers. This team will ensure that the customer experience will be optimal by way of consistency, reliability and attention to detail. Key job responsibilities At Amazon, we\'re working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world\'s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you\'d like to help us build a place where you can find and buy anything online, this is the job for you. The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team in India. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence in India. If you are passionate about the Customer Experience you think and act globally and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you\'ve been looking for! A day in the life Roles, Responsibilities and Requirements (job description is not meant to be an all-inclusive statement of every duty and responsibility required): . Monitors the global data center Amazon facilities infrastructure platform in india . Serves as a Point of Contact for internal and external teams . Assists with the development of communication and escalation protocols designed to improve the team\'s performance . Contributes to outage post mortem analysis . Ensures records are updated in a timely manner . Assists with coordination and communication during emergency recovery efforts . Assists with the development of tools that will enhance the team\'s performance . The ability to support a 24X7 environment in India (This is shift work which may require that you work weekends and holidays) We are open to hiring candidates to work out of one of the following locations: Mumbai, MH, IND BASIC QUALIFICATIONS . University/College level technical degree/diploma in Engineering or Computer Science and/or a minimum of 3 years\' experience working in an operations, control/operations center environment. . Strong verbal and written communication skills. . Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools . Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries . Shows good judgment and instincts in decision making . Ability to prioritize in a complex environment . Strong computer skills with the ability to multitask PREFERRED QUALIFICATIONS . 3+ Years\' Electrical or Mechanical experience . 3+ Years\' Experience in Data Center Engineering/ Operations . 3+ years experience working in a large-scale data center . 3+ years experience in a NOC (Network Operations Center)

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