Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Facility Manager ( City Lead)

Account Management - Work Dynamics (India)

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.



City Operations Management

Hands on with all Facility Management functions

Excellent communication and presentation skills

Ensure Business and service operations as per client process

Prepare business reports to help the client for decision making

Manage audits, data, analysis etc for continuous improvement

Recommend continuous quality improvement practices and implement Industry Best Practice operations

Support other city functions on any BCP

Maintain client and JLL relationship in all aspects

Manage Client KPIs with adequate scorings

Involve JLL backend SME or consultant based on client need for any services.



Space Occupancy and Planning Management

At a site or campus level, support the development and delivery of Space Planning solutions in line with Property Strategies that meet the Business needs for space and / or changes to space allocations

Design and Physical planning, Space request management

Site level allocation blocking, stacking, adjacency, and planning

Develop migration plans and sequencing of group-level and individual moves

Manage and maintain CAD /CAFM / IWMS data to ensure accuracy of reporting and maintain files for aspects like FF, space management, building architecture etc

Maintenance and analyse occupancy and space utilization database support to FM service . Would be good to propose employee experience enhancement ideas as value add

Act as POC for site and campus level space requests



Report Management

Update regularly to clients and JLL Leaders on any events

Prepare and present MMR and represent QBRs accordingly



Team Management

Lead the team and guide as appropriate

Maintain the morale of the team despite different situations

Recognize and motivate each member and elevate when required

Appraisal management

Treat team members equally and give equal opportunities

Timely refilling any open position with suitable candidates



JLL Other Stake Holders Management

With Procurement team for product and service deliveries as per client need

With Finance team for billing and claims

With HR team for recruitment, appraisal etc.,

With compliance team for requirement and guidance

With international teams for new initiatives, lessons learnt and standardization



JLL Vendor Management

Ensure Agreements & POs are renewed and available to utilize the service

Ensure Compliance management for all services and vendors

Ensure to Conduct KPI and record MOM on their performance on monthly basis

Ensure a property risk management program including audits is implemented and maintained

Any incidents to be recorded and shared with CAPA reports



Training and Development

Ensure to complete mandatory trainings for self as per organization requirement and appraisal

Ensure down team to complete mandatory trainings for self as per organization requirement and appraisal

Preserve training records and materials for future reference



Budget and billing management

Track the budget monthly and ensure process the invoices as per agreed terms

Ensure JLL sub vendor payments and JLL claims against the service

Track the invoices till payment and collate NDC for all vendors on quarterly basis



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.