Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Facility Manager - Soft Services



The Facilities Manager (FM) is responsible for managing all aspects of facilities service as

detailed in the scope of works section of the contract and will report to Hub Lead.

In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements.



The FM will provide operational leadership and ensure the account objectives are met in the

region. The role will have functional accountability for an assigned number of the Client Sites

and the jobholder is responsible for all aspects of client and tenant satisfaction.



The FM is responsible for working directly with the local client to ensure a thorough

understanding of their objectives and the implementation of acceptable property-specific

operating strategies that achieve these required standards. Once developed the FM must

oversee the implementation of all approved initiatives and programs, by managing and

coordinating the efforts of the FM team (e.g. service providers, contractors, and building

employees) to achieve the goals



Assist Hub lead in service delivery in accordance with client KPIs and SLA



Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems



Ensuring an adequate supply of materials and services for the proper operation of the buildings



Coordinate with the Business Units on smooth operations



Manage a program of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld



24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.



Cross functional coordination



Innovation towards workplace excellence



Create amazing User experience at the workplace and by creating user friendly processes.



Manage the Ticket Management tool for the respective site and reach the KPI goals.



Have a varied and creative thought process on various services and supplies for the users and site operations.



Assist in space planning for the site and have knowledge on the site ops.



Customer needs to be the priority factor and empathy towards the services is highly required.



Work hand in hand with inter and intra functional teams for smooth transactions.



Inspect facilities and equipment to determine extent of service and equipment required.



Recommend, justify, develop and coordinate with the Client team, projects that enhance

the value of the office buildings.

Arrange for maintenance, upkeep, or reconditioning of facilities as specified in the



operating procedures, the management plan and/or management services agreement.

Act as primary contact for assigned site's contractors and vendors.



Risk Management



Ensure full compliance with all local and governmental regulations and legislations



Assist Hub lead and city technical lead in ensuring site risk management programs including audits are implemented and maintained



Adhere to escalation and incident reporting procedures



People Management/ Engagement

Ensure high staff morale, trust and work ethics



Coordinate with the Hub lead - on the implementation of FM Procedures and train FM staff



Ensure an environment that supports teamwork, co-operation and performance excellence within team



Client/Stakeholder Management

Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service



Build and develop effective client / stakeholder relationships across multiple levels of the organization



Provide a cooperative environment with client and customers, ensuring high levels of engagement



Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service



Proactively understand the customers/ employees needs and act on them before being requested



Finance Management

Preparation of site operational budget for the financial year



Forecast of monthly & quarterly expenses



Adherence to the budget forecast and spend.



Approvals in the JLL Finance tools.



Invoice management.



Procurement & Vendor Management

Ensure vendors are well-managed, delivering services on time and within budget



Approvals of PO's



Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices



Other Key Activities

Developing interesting & fun user engagement activities



Cross site audit



Overall control of site ops for a 24/7 site



Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems



Compliance with service provision as detailed in the contract.

Compliance with the Health and Safety responsibilities.

High Customer Satisfaction rating as measured in regular surveys.

Compliance with Best Practice documentation.

Pursue continuous improvement

Prepare and collate IFM reporting as required and on a timely basis.

Prepare and collate Finance report as required and on a timely basis.

Prepare, track vendor cost as required for reporting.

Assist in track and prepare of budgets for approval.

Provide monthly services report to client.



Bachelor's degree or equivalent work experience in Facilities Management with

management/technical emphasis.

Minimum of 5 years industry experience required either in the corporate environment, facilities /hospitality or relevant field.

Provide an effective contribution to the team's delivery.

Contributes via regular feedback, to the overall performance of the delivery team.

Works towards individual targets, monitor and manages individual performance.

Proactive and self-starter

Team player

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.