Job Description

- Facility Manager

Location:

Pune

Reports To:

Director/Regional/Operations Manager

Job Purpose

The Facility Manager (Soft Services) will be responsible for end-to-end management of soft service operations, ensuring smooth functioning of housekeeping, security, front office, cafeteria, landscaping, pest control, and waste management. The role demands strong vendor management, people leadership, compliance knowledge, and the ability to deliver world-class customer experience at the facility.

Key ResponsibilitiesOperational Excellence

Oversee daily operations of all soft services to ensure cleanliness, hygiene, and workplace safety. Implement and monitor

SOPs, checklists, and audit processes

across services. Ensure

business continuity and minimal service disruption

through proactive planning. Drive sustainability initiatives such as waste segregation, energy conservation, and green practices. Ensure

statutory compliance

related to labor laws, safety norms, and vendor contracts.

Vendor & Staff Management

Manage and monitor third-party vendors for service delivery against agreed SLAs/KPIs. Conduct regular performance reviews of vendors and escalate issues when needed. Plan and schedule staff shifts, training, and manpower allocation for maximum efficiency. Conduct

toolbox talks, grooming, and skill development sessions

for staff.

Client & Stakeholder Management

Act as a single point of contact for client representatives for soft service operations. Address escalations, grievances, and ensure high levels of client satisfaction. Prepare and present

MIS reports, monthly performance dashboards, and incident reports

. Support client in

facility audits, statutory inspections, and certifications

.

Financial Management

Prepare and manage

annual budgets

for soft services. Monitor vendor invoices, validate bills, and ensure cost optimization. Identify opportunities for cost savings without compromising service quality.

Safety, Health & Compliance

Ensure compliance with

EHS (Environment, Health & Safety)

policies. Conduct periodic fire drills, safety audits, and awareness programs. Maintain records of licenses, permits, and statutory approvals for all soft services.

Desired Candidate Profile

Graduate/Diploma in Facility Management, Hospitality, or related discipline.

5-10 years

of proven experience in facility management, specifically in soft services. Strong leadership and

team-handling skills

with the ability to manage 50-200+ staff. Hands-on experience in

vendor management, budgeting, and audits

. Excellent communication and client management skills. Knowledge of

PF, ESI, insurance, labor laws, and contract compliance

. Proficiency in

MS Office (Excel, Word, PowerPoint)

and facility management tools/software. Flexible and adaptable to handle multiple sites or emergency situations.

Key Skills

Soft Services Management

Housekeeping & Security

Pantry & Cafeteria Oversight

Vendor & Contract Management

SLA/KPI Monitoring

Budgeting & Cost Control

MIS & Reporting

Compliance & Audits

Client Relationship Management

EHS & Sustainability

Leadership & People Development

Job Types: Full-time, Contractual / Temporary

Pay: Up to ?1,000,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person

Application Deadline: 26/08/2025