Job Description

Job Title

Facility Manager

Summary

Manage housekeeping, security, front office, mailroom, transport coordination, and pantry services.

Drive daily quality checks, audits, and grooming standards across all soft services staff.

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Key Responsibilities:

1. Engineering (Hard Services) Management

Ensure uninterrupted operation of all technical infrastructure: HVAC, DG, UPS, electrical panels, fire systems, elevators, STP/WTP, etc. Drive preventive and predictive maintenance using CAFM/BMS tools. Coordinate with OEMs and AMC partners for high uptime and audit readiness. Ensure documentation of assets, AMC logs, shutdown protocols, and calibration records.

2. Soft Services Leadership

Manage housekeeping, security, front office, mailroom, transport coordination, and pantry services. Drive daily quality checks, audits, and grooming standards across all soft services staff. Implement tech-enabled FM practices like digital checklists, QR-based inspections, and mobile reporting.

3. Workplace Experience & Client Engagement

Deliver a clean, safe, and productive environment aligned with the client's brand and culture. Act as a visible leader and single point of contact (SPOC) for client interactions, escalations, and review meetings. Drive experience-focused initiatives (wellness zones, visitor management, user feedback loops, etc.).

4. Compliance, Audits & Risk Management

Ensure 100% compliance with statutory and regulatory requirements: fire NOC, electrical safety, pollution board, etc. Lead safety drills, EHS campaigns, toolbox talks, and risk assessments as per ISO 45001 & NEBOSH frameworks. Prepare for client audits, internal audits, and legal inspections with zero non-compliance.

Vendor & Contract Management

Oversee performance of all service partners (technical, housekeeping, security, etc.). Conduct SLA/KPI tracking, scorecards, and review meetings. Ensure timely vendor payments and support procurement with onboarding and cost benchmarking.

6. Budget & Commercial Control

Prepare and manage annual Opex budgets; track actuals vs forecast monthly. Identify and implement cost optimization without compromising service quality. Support Capex proposals and lifecycle asset planning with ROI-based justifications.

7. People Management

Lead a team of FM executives, engineers, and vendor staff; ensure high morale and accountability. Conduct performance reviews, training, and succession planning. Promote a service-oriented and safety-first culture across the facility team



INCO: "Cushman & Wakefield"