Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Manager -Soft
Job Title
Facility Manager -Soft
Business Unit
Integrated Facilities Management
Reporting Relationship
Direct Manager: Senior Facility Manager
Matrix Manager:
Position Goals
Facility Manager will be responsible for managing all aspects of the facility management service delivery system and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within Accenture alliance partner organizations and customer satisfaction.
Duties and Responsibilities
Be accessible for escalation of all FM related issues
Oversee the Helpdesk work process
Provide management advice to Helpdesk operators for escalated issues
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Oversee the Mailroom process.
Provide management advice to Helpdesk operators for escalated issues
Oversee the Front Office function
Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Oversee the Housekeeping Services
Overall service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues
Oversee Cafeteria Services
Ensure that the caterers are maintaining highest standards of hygiene in the services area
Ensure that the caterers are maintaining highest standards of hygiene in the services area
Overall coordination with all service providing vendors.
Employee Specifications
Graduate in any discipline
5 - 7 years' experience in facilities management
Tertiary qualifications in hotel management / building management and/or business desirable
Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives
Key Performance Measures
Overall client satisfaction by achieving SLA targets
Timely resolution of helpdesk complaints
Effective team coordination of direct and vendor staff for efficient service delivery
Location:
On-site -Bengaluru, KA
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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