Job Description

Facility Manager
What this job Involves
POSITION GOALS
The Facilities Manager will have responsibility for the management of a wide range of issues,
from strategic contracts management to input on day-to-day operations. This Facilities Manager
will be highly familiar with the service structure, including responses to requests for assistance
on Facilities Management issues from client staff and arrangements pertaining to all operating
expenditures. This position will form a part of the team that will provide a professional, valuefocused
service aimed at meeting or exceeding the client expectations.
DUTIES & RESPONSIBILITIES
Lead the JLL management team in the delivery of facility management services.
Ensure that the maintenance services are delivered in line with the contractual commitments and
within budgets.
Define the technical, commercial terms and conditions; define the operational scope and develop
tender documents for Annual Maintenance Contracts.
Conduct competitive tendering exercise and identify suitable specialist subcontractors for the
site, carry out comparative analysis and make recommendations to Client on the most
appropriate subcontractors.
Develop Service Level Agreements and assist the JLL procurement department in closing
Service Level Agreements between JLL and its vendors.
Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
Assess Service Levels and Performance Indicators with the Client representative and define the
mechanism to assess the performance levels of various subcontractors.
Assess performance of the subcontractors based on performance assessment criteria as agreed
jointly between Client, JLL and its subcontractors.
Setting annual goals for generating savings in area of such as energy and cost of maintenance
operations.
Ensure compliance of minimum wages acts for payments and statutory compliance through
specialist professionals.
Advise Client on future year maintenance budgets as and when requested for.
Maintain all records related to the performance of facility management operations on Client site
Ensuring that the subcontractors are meeting their commitments on scheduled delivery of
trainings.
Ensure that the subcontractors have a planned, structured and solution based approach to the
delivery of maintenance services.
Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
Scheduled cross feedback from subcontractors and Client staff on our process to improve
services level & satisfaction in organisation.
Train team members on all Quality policies & procedures.
Audit sub contractors on quality of materials & upkeep of the site.
Review the performance of JLL staff and conduct performance appraisals from time to time.
Interface with the JLL's HR department and the Operations Manager and make
recommendations for the future trainings given to the site facility management team.
Prepare and review the preventive maintenance register on a monthly basis and update the same
to JLL Account Director / Manager.
Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
Liaison with the client Finance team
Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing
and follow up with the client representatives for the payments.
Develop MIS reports for JLL's management team and necessary client reporting.
Chair the monthly progress meeting during the absence of operations manager.
Duties are in accordance with the Scope of Work & include:
General Administration & Management:
Client & Business Unit Liaison
Team management including Vendor team (onsite personnel)
Prepare, submit and review Monthly Report to client
Preparation and submission of management reports/analysis as and when required by client
Expense tracking oversight and invoice management
Assistance to Client - FM for preparation of Annual Budget
Formulation and implementation of Policies & Procedures Including Annual Update of
Operations Manual
Delphi+ update, implementation of tools and management
Property Services, Routine & Ad-Hoc Maintenance
Oversee operation and maintenance of facilities; M&E matters, housekeeping, conference rooms,
resolving operational issues, etc
Operational Risk Management
Update and implement Emergency Response plan; drills etc as required
After office hours' facilities assistance response
Operational Audits and Compliance
Escalation of Incidents/Problems
Vendor & Contractor Management
Evaluate Vendor Procurement & Contracts Administration & Management
Sound like the job you're looking for? Before you apply, it's also worth knowing what we
are looking for:
EMPLOYEE SPECIFICATIONS
? Graduate in any discipline preferably engineering background
? 10 - 15 years experience in facilities management
? Tertiary qualifications in building management and/or business desirable
? Proven ability to function effectively as part of a team
? Proven ability to initiate and follow through with improvement initiatives
KEY PERFORMANCE
MEASURES
? Meet or exceed best practice in provision of services through contracts
? Establishment and adherence to policies & procedures, compliance deadlines for each of
the tasks as advised by the Account Director / Manager.
? Effective management of the team.
? Ensure that the Facilities team effectively manages the client relationship and resolves
issues, if any
? Ensure all building facilities management budgets are updated on time and analysis is
presented to the senior account team
? Ensure Vendor Relationships are building on trust and managed to the maximum benefit
for CLIENT.
? Response times meet minimum response requirements set out in Policies and
Procedures/Alliance Contract
? To ensure that the Facilities team reports on time and pre-empts CLIENT's concerns.
? Training & Upkeep/updating of information - policies and procedures, etc
? Should be at the forefront of building continuous improvement of processes and ensuring
consistency
? Team building & motivation
? Ensure all systems on minimal downtime & incidents are clearly documented with
followed up measures recorded
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the
desk and around the globe. Where like-minded people work naturally together to achieve great
things

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.