Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



The Site Lead will oversee and manage all integrated facility services operations for a critical 24x7 bank back-office environment, ensuring seamless facility operations that support continuous business operations without interruption.

Key ResponsibilitiesOperations ManagementLead and coordinate all facility services including housekeeping HVAC, electrical, plumbing, deep cleaning, and maintenance

Ensure 24x7 operational continuity with minimal downtime

Manage shift handovers and maintain operational logs

Implement preventive maintenance schedules for all critical systems

Coordinate with multiple service vendors and contractors



Team LeadershipSupervise facility management staff across all shifts

Manage staffing schedules to ensure 24x7 coverage

Conduct regular team meetings and performance reviews

Provide training on banking facility protocols and emergency procedures

Foster a culture of service excellence and continuous improvement



Compliance & Risk ManagementEnsure compliance with banking regulations and security protocols

Maintain adherence to health, safety, and environmental standards

Conduct regular facility audits and inspections

Manage emergency response procedures and business continuity plans

Coordinate with bank security teams on access control and surveillance



Vendor & Contract ManagementOversee multiple service provider contracts and SLAs

Monitor vendor performance and ensure service delivery standards

Negotiate contract terms and manage cost optimization

Conduct vendor evaluations and onboarding processes



Technology Integration

Generate operational reports and KPI dashboards



Budget & Financial ManagementDevelop and manage facility operations budget

Track expenses and identify cost-saving opportunities

Approve work orders and expenditures within authority limits

Prepare monthly operational reports



Required QualificationsEducation & ExperienceBachelor's degree in engineering, /Hotel Management Facility Management, or related field

5+ years of facility management experience, preferably in banking/financial services

3+ years in supervisory/leadership roles

Experience managing 24x7 operations

Certifications (Preferred)FMP (Facility Management Professional)

CFM (Certified Facility Manager)

PMP (Project Management Professional)

OSHA safety certifications



Core CompetenciesStrong leadership and communication skills

Crisis management and problem-solving abilities

Understanding of banking operations and security requirements

Ability to work flexible hours

Multi-vendor management experience

Budget management and cost control expertise

Key Performance IndicatorsFacility uptime (target:

99.9%+)

Response time to critical incidents

Vendor SLA compliance rates

Budget variance management

Customer satisfaction scores

Safety incident reduction

Energy efficiency improvements



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.