Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Site Lead will oversee and manage all integrated facility services operations for a critical 24x7 bank back-office environment, ensuring seamless facility operations that support continuous business operations without interruption.
Key Responsibilities
Operations Management

• Lead and coordinate all facility services including housekeeping HVAC, electrical, plumbing, deep cleaning, and maintenance
• Ensure 24x7 operational continuity with minimal downtime
• Manage shift handovers and maintain operational logs
• Implement preventive maintenance schedules for all critical systems
• Coordinate with multiple service vendors and contractors

Team Leadership

• Supervise facility management staff across all shifts
• Manage staffing schedules to ensure 24x7 coverage
• Conduct regular team meetings and performance reviews
• Provide training on banking facility protocols and emergency procedures
• Foster a culture of service excellence and continuous improvement

Compliance & Risk Management

• Ensure compliance with banking regulations and security protocols
• Maintain adherence to health, safety, and environmental standards
• Conduct regular facility audits and inspections
• Manage emergency response procedures and business continuity plans
• Coordinate with bank security teams on access control and surveillance

Vendor & Contract Management

• Oversee multiple service provider contracts and SLAs
• Monitor vendor performance and ensure service delivery standards
• Negotiate contract terms and manage cost optimization
• Conduct vendor evaluations and onboarding processes

Technology Integration

• Generate operational reports and KPI dashboards

Budget & Financial Management

• Develop and manage facility operations budget
• Track expenses and identify cost-saving opportunities
• Approve work orders and expenditures within authority limits
• Prepare monthly operational reports

Required Qualifications
Education & Experience

• Bachelor's degree in engineering, /Hotel Management Facility Management, or related field
• 5+ years of facility management experience, preferably in banking/financial services
• 3+ years in supervisory/leadership roles
• Experience managing 24x7 operations

Certifications (Preferred)

• FMP (Facility Management Professional)
• CFM (Certified Facility Manager)
• PMP (Project Management Professional)
• OSHA safety certifications

Core Competencies

• Strong leadership and communication skills
• Crisis management and problem-solving abilities
• Understanding of banking operations and security requirements
• Ability to work flexible hours
• Multi-vendor management experience
• Budget management and cost control expertise

Key Performance Indicators

• Facility uptime (target: 99.9%+)
• Response time to critical incidents
• Vendor SLA compliance rates
• Budget variance management
• Customer satisfaction scores
• Safety incident reduction
• Energy efficiency improvements

Location:
On-site -Bengaluru, KA
Scheduled Weekly Hours: 48
Job Tags:
Transition Management
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
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