Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



A Human Experience Executive will oversee building's operations, maintenance, and support services to ensure it's safe, functional, and efficient for its users focuses on a positive work environment that enhances guest satisfaction. Key responsibilities include managing the team and the client, developing training programs, overseeing employee relations, and ensuring compliance with labor laws overseeing vendors and contractors, managing budgets and finances, and coordinating essential services.

Candidate Preference:

Should possess minimum 2 to 3 years of Hotel Experience



Key responsibilities

Guest experiences management and enhancement initiatives



Staff training and development in customer service excellence



Employee engagement and retention



Quality assurance and feedback management systems



Cross-departmental collaboration requirements



Quality Performance metrics and KPI management



Team Player



Communication and presentation skills



Technology proficiency



Understanding of Accounts / MIS / Administrative



Required skills and qualifications

Strong interpersonal and communication skills

Leadership and team management

Excellent problem-solving and conflict-resolution skills

Organisational skills and the ability to multitask



Preferred Qualifications

Include:

Graduate in any field (preferably Hotel Management) Nice-to-have skills or certifications Industry-specific knowledge & experience Advanced degrees or professional development

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.