Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Service Operations ManagementOversee cleaning and janitorial services, ensuring consistent quality and standards

Manage landscaping and grounds maintenance programs

Coordinate waste management, recycling, and sustainability initiatives

Supervise reception, concierge, and customer service functions

Oversee catering, event management, and conference room services

Vendor & Contract ManagementNegotiate and manage contracts with soft services vendors and suppliers

Monitor service level agreements (SLAs) and key performance indicators (KPIs)

Conduct regular vendor performance reviews and quality assessments

Manage vendor relationships and resolve service-related issues

Ensure competitive pricing through strategic sourcing and procurement

Quality Assurance & Client RelationsConduct regular facility inspections and quality audits

Address tenant/occupant complaints and service requests promptly

Implement continuous improvement initiatives

Maintain high standards of cleanliness, appearance, and functionality

Coordinate special projects and tenant move-in/move-out services

Team Leadership & DevelopmentLead and develop soft services staff and supervisors

Conduct performance evaluations and provide coaching

Implement training programs and safety protocols

Foster a customer service-oriented culture

Manage staffing levels and scheduling optimization

Required QualificationsEducation & ExperienceBachelor's degree in Business Administration, Hospitality Management, or related field

5-8+ years of experience in facility management or hospitality services

3+ years of supervisory or management experience

Experience in commercial real estate or corporate facilities preferred

Core SkillsStrong vendor management and contract negotiation abilities

Excellent customer service and relationship management skills

Budget management and financial analysis capabilities

Proficiency with facility management software and systems

Knowledge of cleaning, security, and hospitality service standards

Technical Competencies

Understanding of sustainability and environmental best practices

Knowledge of health and safety regulations

Proficiency in Microsoft Office Suite and facility management platforms

Key CompetenciesStrong leadership and team management abilities

Excellent communication and interpersonal skills

Problem-solving and conflict resolution capabilities

Attention to detail and quality focus

Ability to manage multiple priorities in dynamic environments

Customer service excellence mindset

Performance MetricsTenant satisfaction scores and feedback

Service level agreement compliance rates

Budget variance and cost management

Vendor performance ratings

Health and safety incident rates

Sustainability and environmental targets

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.