Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Skills for a Soft Services Facility Executive:
1. Communication Skills
Clear verbal and written communication for coordinating with vendors, teams, and clients.
Good interpersonal skills to manage staff and handle client interactions professionally.
2. Vendor Management
Ability to coordinate and manage third-party service providers.
Skill in contract negotiation and ensuring service-level agreements (SLAs) are met.
3. Leadership and Team Management
Supervising cleaning crews, security personnel, and front office staff.
Conflict resolution and staff motivation.
4. Customer Service Orientation
Ensuring high standards of cleanliness, safety, and comfort.
Promptly addressing complaints or service failures.
5. Time and Task Management
Prioritizing tasks efficiently, especially in large or multi-site facilities.
Ensuring timely completion of daily operations and scheduled maintenance.
6. Health & Safety Compliance
Knowledge of workplace safety, sanitation standards, and compliance regulations.
Conducting regular audits and ensuring training of staff.
7. Budgeting and Cost Control
Monitoring and controlling operational budgets for soft services.
Identifying areas for cost optimization.
8. Problem Solving and Decision-Making
Handling daily operational issues effectively.
Making quick decisions in emergencies or unexpected situations.
9. IT and Reporting Skills
Familiarity with Facility Management Systems (CAFMs).
Preparing reports, checklists, and documentation related to operations and compliance.
10. Attention to Detail
Ensuring high standards in areas like cleanliness, security, and front office management.
Spotting and correcting minor issues before they escalate.
Location:
On-site Kolkata, WB
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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