Job Description

Job Title

Facility Executive - Soft Service

Summary

[Site Operation]

[Direct the planning and delivery of all facility related and administrative support services and activities at the site on a day-to-day basis. Makes periodic inspections of the office building(s) and equipment to determine if janitorial, security and other services Ensure Sites House keeping upkeep is maintained as per required standards Maintain 52 Week HK PPm Calender. Assigns and reviews work of subordinates, gives instructions, maintains discipline and resolves difficult buildings and grounds maintenance and security/safety problems. Innovate, suggest and implement energy management ideas. Oversees the inventory, rental, repair and maintenance of office equipment. Analyze/ recommend solution on the complaint analysis. Maintains compliance with departmental audit procedures, and Client management policy. Manage the office services needed to support department operations. Supervises the staff involved in performing the functions of the assigned units. Develops and establishes policies and objectives consistent with those of the organization to ensure efficient and safe operation. Responsible for overall upkeep of the site to high standards of Soft Service operations, maintenance and cleanliness. Data gathering and reporting on all facility operations. Periodically check / amend checklist, operation steps, spares parts consumption analysis. Work in co ordination with Client on day-to-day activities. Organize and coordinate formal monthly meetings with Client and vendors. Conduct monthly reviews individually with the various departmental managers - technical, soft services etc.. Preparation of Daily, Weekly and Monthly reports for Client as per the prescribed format. Arrange for monthly bills to be submitted to the Client. Coordinating for payments of the site contractors and sub vendors. Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and industry standards.

People management

Training of onsite Employees Counselling of employees Resolving grievances of onsite team

[Technical Management]

Maintenance of building infrastructure. Timely reporting of all updates to management. HK/Toiletries inventory and record management. Co-ordination with vendor for spares and PPM work. Co-operation with internal team for smooth soft skill operation. [please insert]

Other

Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience Performs other duties as requested by your direct manager Occasional requirement to work extended hours during peak times or to assist with major functions/events Development of operational standards / playbooks / operating manuals for all aspects of the business

General Responsibilities

Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation Work safely and avoid placing yourself or anyone else's health and safety at risk by your acts or omissions Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available Comply with Cushman & Wakefield policy

1.7. Background & Experience

-----------------------------------

[20 Yrs experience in technical field] Worked with MNC / IPC companies in similar role

1.8. Qualifications & Technical Skills

---------------------------------------------

Diploma in Industrial Electronics On Hand Experience on MEP Equipment Trouble shooting and RCA capabilities

Occupation specific capabilities:


Attention to Detail

Planning & Organization Time Management Financial Acumen Communicate Effectively Business Writing Manages Risk & Compliance Systems & Data Management

Organisational Core capabilities:

D

RIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.

R

ESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.

I

NCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.

V

ISIONARY:
We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.

E

NTREPRENEURIAL:
We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

D

RIVEN:

We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.


Individual Contributors

Proactively sets and pursues ambitious goals

that advance client and colleague success, articulating the anticipated impact. Breaks down goals into actionable tasks and

routinely reviews progress to overcome obstacles

and ensure timely achievement.

Actively communicates with stakeholders

to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.

People Managers

Cultivates a culture deeply invested in elevating client and colleague success

, always looking to contribute that critical '1% more'.

Encourages and supports team members

to set and achieve goals that stretch their capabilities while remaining achievable. Facilitates access to resources and removes obstacles,

ensuring the team can fulfill their commitments and drive impactful outcomes.

Executives

Strategically connects team initiatives to the company's mission and client success

, communicating the value of these actions both internally and externally.

Identifies and dismantles barriers to progress

, ensuring the team has the momentum and support needed to deliver on commitments.

Engages with stakeholders to forge strong alignments

, facilitating the delivery of innovative solutions that propel the organization forward.

R

ESILIENT:

We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.


Individual Contributors on outcome

Proactively identifies issues and contributes to solutions

, demonstrating adaptability to evolving circumstances.

Regularly develops and communicates contingency plans

('Plan B') to ensure continuous progress towards objectives.

Embraces a learning-oriented approach

, analyzing and sharing lessons from mistakes to foster collective knowledge.

Demonstrates agility

in adjusting to changing priorities and maintains progress with a focus delivery.

People Managers

Leads change effectively

by translating it into actionable steps for the team and addressing uncertainties head-on.

Effective communicator

, guiding teams through transitions with clear communication.

Encourages the team to think creatively about solving problems

, assessing, and implementing alternative strategies for success.

Coaches team members to build their resilience

, fostering a culture that values adaptability and collective problem-solving.

Executives

Seizes opportunities in uncertain times

, aligning team actions with broader organizational goals and client needs.

Ensures organizational agility by seeking and encouraging alignment across different teams during change

.

Models resilience

by focusing on strategic goals, enabling the organization to navigate and grow through adversity.

I

NCLUSIVE:

We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions


Individual Contributors

Demonstrates

thorough consideration of diverse perspectives

and feedback before finalizing tasks, ensuring collective agreement on deliverables.

Practices active listening,

valuing others' contributions as opportunities for learning and growth.

Actively seeks feedback and integrates it into work processes

, enhancing personal and team performance. Aligns personal conduct with Cushman & Wakefield's code of conduct, fostering a culture of

respect and integrity.

People Managers

Fosters a collaborative team environment

inviting diverse perspectives to enrich decision-making and trust-building.

Regularly reviews and

adjusts team processes and policies to ensure equitable opportunities

for all colleagues. Provides constructive feedback while

welcoming different viewpoints to promote a two-way dialogue

for continuous improvement. Recognizes, rewards, and

holds the team accountable for contributing to an inclusive culture

and practices.

Executives

Ensures the implementation of

diverse and equitable processes

within their remit, aligning with strategic inclusion goals. Serves as a trusted advisor by

representing and advocating for many perspectives in decision-making forums.

Cultivates a community where teams are encouraged to engage in reflective practices and contribute to the greater good of society. Leads by example in incorporating a growth mindset, sharing knowledge and opportunities broadly, and

promoting cross-functional collaboration without immediate self-interest

.

V

ISIONARY:

We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.


Individual Contributors

Consistently demonstrates curiosity

by asking insightful questions to gain a deeper understanding and drive innovation.

Leverages new knowledge to propose solutions

that enhance outcomes for clients and colleagues. Proactively considers the future implications of actions,

contributing to long-term strategic goals

.

Embraces calculated risks

in pursuing innovation, recognizing that valuable lessons often come from unconventional attempts.

People Managers

Articulates and instills a clear and compelling vision of the department's future

that motivates continuous improvement.

Fosters opportunities for team members to seek clarity, learn, and contribute to the department's vision.

Cultivates a departmental philosophy that challenges the status quo

, aligning with positive organizational change and innovation.

Executives

Establishes forward-thinking processes and policies

that are in harmony with the evolving vision of the organization. Recognized as an

internal expert, contributing thought leadership

on key topics that shape the organization's future. Champions initiatives that

connect the organization's vision with community

advancement and public service. Demonstrates servant leadership

by guiding the organization to prioritize the well-being and growth

of internal and external communities.

E

NTREPRENEURIAL:

We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.


Individual Contributors

Demonstrates initiative

by proactively identifying opportunities for improvement and leading projects

that contribute to business goals

.

Exhibits a bias for action

by eagerly volunteering for new challenges and swiftly implementing solutions.

Takes full ownership of outcomes

by setting ambitious targets and rigorously tracking progress against objectives. Supports peers and collaborates across departments,

sharing knowledge and skills to empower the team.

People Managers

Encourages team members to take the initiative,

fostering a climate where proactive problem-solving is rewarded.

Cultivates a

bias for informed action, valuing swift decision-making

and pursuing solutions. Owns the team results, ensuring clear accountability and

celebrating successes while learning from setbacks.

Empowers team,

delegates effectively

, and provides resources for autonomy and growth.

Executives

Leads by example in taking

initiative and championing projects that address market trends and client needs.

Displays a

strong bias for action by quickly mobilizing resources

and support for initiatives.

Assumes accountability

, celebrating achievements, and

instituting a learning culture

from various outcomes.

Empower others to take charge of initiatives

, ensuring a culture where entrepreneurial thinking is valued at every level.



INCO: "Cushman & Wakefield"