Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title:

Facility Executive - Soft Services

About JLL:

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview:

As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients.

Key Responsibilities:

Administrative Management:

Oversee day-to-day administration, including generating reports and managing stock trackers



Assist the Facility Manager (FM) and Assistant Facility Manager (AFM) in managing administrative functions, security issues, and facility services



Develop and implement procedures to ensure simplification, accuracy, and reliability of FM work methods

Supply Chain and Inventory Management:

Ensure adequate supply of consumables/materials for proper service operation



Enter into supply and service contracts as approved by the client



Maintain appropriate stock levels and escalate issues to ensure availability

Front Desk and Event Management:

Oversee front desk activities and serve as the primary point of contact for reception area concerns



Coordinate client event itineraries and F&B arrangements



Foster teamwork and efficiency in cafe operations during busy periods

Financial Management:

Maintain appropriate levels of petty cash to support FM operations



Process vendor invoices in alignment with Amazon finance processes



Conduct statutory compliance checks on all vendor invoices

Quality Control and Performance Management:

Routinely inspect all services to ensure performance measures are maintained



Set targets to achieve maximum team performance



Develop policies and procedures for reception-related functions

Facility Oversight:

Conduct daily walk-arounds of the facility



Provide after-hours facility assistance as needed

Operational Risk Management:

Update and implement Emergency Response plans, including conducting drills



Manage operational audits and compliance



Escalate incidents and problems as necessary

Performance Objectives:

Meet or exceed best practices in service provision through contracts



Establish and adhere to policies, procedures, and compliance deadlines as advised by the Operations Manager



Effectively manage the team to ensure high-quality service delivery

Qualifications and Skills:

Bachelor's degree in Facility Management, Business Administration, or related field



Proven experience in facilities management, with a focus on soft services



Strong leadership and team management skills



Excellent communication and interpersonal abilities



Proficiency in MS Office and facilities management software



Analytical and problem-solving skills



Knowledge of health and safety regulations and best practices in facility management



Ability to work flexibly, including after-hours when required



At JLL, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth within a dynamic organization committed to excellence in real estate services and technology. Join us in shaping the future of real estate for a better world.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.