Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Helpdesk ExecutiveAccount Management Work Dynamics (Country, Region)What this job involves:

• Maintain client satisfaction by resolving Helpdesk tickets within SLA time limit.
• Resolve meeting & Conference room reservation requests by checking the availability & confirming prior to timeline along with needed support such as Checking the upkeeping of meeting rooms Setup preparation, food services & Stationary.
• Resolve technical/Soft queries via phone, email, or chat in a timely manner.
• Log, track, and prioritize support tickets in a helpdesk management system.
• Escalate unresolved issues to higher-level support or specialized teams & get the resolved to maintain the SLA.
• Document all incidents, solutions, and follow-up actions in the helpdesk system.
• Maintain Helpdesk documentation for common issues, solutions, and troubleshooting steps.
• Share insights on recurring problems with management to assist in process improvements.
• policies and industry regulations by maintaining data security and confidentiality, ensuring sensitive information is protected.
• Create regular and ad-hoc reports based on key performance indicators (KPIs) to help in decision-making. Reports could include sales, finance, inventory, and employee performance.
• Support development of monthly/quarterly variance reporting for operating budget.
• Generate and distribute management reports Monthly MMR reports, weekly reports, in accurate and timely manner.
• Coordinate food and beverage services for special events, conferences, or banquets, ensuring smooth operations and guest satisfaction.
• To facilitate / handhold the Customers during all Client visits while welcoming the guest.
• Refreshments like coffee / Tea, Soft drinks, cookies to be arranged in the Board room based on the requirement as per the request.
• All meals will be arranged in the dining room for Clients, from the std. star Hotel/outdoor caterers as per the contracted rate
• Ensure that all food and beverages are of the highest quality, meeting hygiene and food safety standards.
• Supervise, train, and manage staff in the food and beverage department, ensuring they follow proper procedures, maintain cleanliness, and adhere to health and safety standards.
• Demonstrate strong collaboration and teamwork within the team, by including driving the development and implementation of IFM best practices and innovations.
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.

Implement and monitor hazard control and team safety practices, ensure compliance with local codes * and regulations and Jones Lang LaSalle operations standards.

• Support facility specific cost savings targets to contribute to the achieving savings goals .
• Assist in the development and management of operational and capital budgets.

Location:On-site Hyderabad, TSScheduled Weekly Hours: 48If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle