Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Soft service Executive
Work Dynamics
Role Summary
Responsible for coordinating FM service delivery for specified Oracle properties in order to meet
the SLA maintenance and service standards.
To support the Asst. Facilities Manager in any tasks related to the obligations under the contract.
Responsibilities
Monitoring of Housekeeping related activities
Arrangement of all consumables and supplies for Client / any visits
Preparing the Daily/Weekly and Monthly reports
Interacting with the service & supply vendors.
Undertake daily facility rounds and find out snags and raising proactive tickets for the same
Effectively manage service provider teams to ensure an on time deliverable system.
Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
Indenting the requirements with suppliers.
Pest control management.
Indoor plant management
Conduct weekly physical inventory for stock management and raise IMT requests
Monitoring Corrigo tickets for closure.
Track vendor staff attendance
Coordinate & support office renovation and refurbishment activities
Support Asst. Facility manager to forecast the regular & monthly spends for the month and adhere to the same
Support in procurement process for regular and ad hoc soft services activities
Keep a track of contract renewals and support Asst. Facility manager for the renewal process for principle vendors
Coordinate with the vendor's to receive monthly invoices on time.
Coordinate for quarterly NDC's for principle and non principle vendor.
Provide a training to the onsite team equipment's procedure & implementation
Recommend continuous quality improvement practices
Training for vendor staff to be planned on monthly basis
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organization
Proactively understand the customers/ employees needs and act on them before being requested
Maintain high standards of housekeeping of facility
Improvements in the office aesthetics and operations as per need
Finance Management
Accurate billing and invoicing
Adherence to the monthly forecast
Invoice management.
Procurement & Vendor Management
Work on getting quotations as per site need
Sharing indents for monthly material supply
Zero out of stock situation
Other Key Activities
Collecting all documents from the vendor for compliance audit
Developing interesting & fun user engagement activities
Signage / Poster making for site awareness.
Managing ad hoc vendors.
Key Performance Measures
Compliance with service provision as detailed in the contract.
Compliance with the Health and Safety responsibilities.
High Customer Satisfaction rating as measured in regular surveys.
Compliance with Best Practice documentation.
Pursue continuous improvement
Reporting requirement
Prepare and collate IFM reporting as required and on a timely basis.
Prepare and collate Finance report as required and on a timely basis.
Prepare, track vendor cost as required for reporting.
Requirements
Any Graduate with 2+ yrs of min exp in facility management
Personal Effectiveness
Provide an effective contribution to the team's delivery.
Contributes via regular feedback, to the overall performance of the delivery team.
Works towards individual targets, monitor and manages individual performance.
Proactive and self-starter & Team player
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location:
On-site -Hyderabad, TS
Scheduled Weekly Hours: 48
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
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