Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



What this job involves



Delivery of Client Satisfaction



FM will be responsible for managing all aspects of the facility management service delivery system at client site.

FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets.

Operations and maintenance, interface with senior managers in real estate / Facility team and business units..

Coordination with other key managers within client office and achieve customer satisfaction. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests

Drive the account plan to deliver high quality results which exceed the client's expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.

Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect



Builds and Manages High Performing Teams



Act as single point of Management Control for the location in site

Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.

Ensure client satisfaction score achieved as per SLA.

Demonstrate leadership, responsiveness and creativity.

Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation.

Support team in the implementation of short and long-term projects.

Develop and implement the annual management plan; accomplish key performance indicators as identified by client.

Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting

Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning

Ensure compliance with JLL minimum audit standards.

Any other additional responsibilities assigned from time to time based on the client scope deliverables

Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule.

Ensure implementation of Safe work practices

Implement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures.

Implement the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment

Provide training to on-site teams on equipment procedures and implementation.

Support service delivery teams on equipment maintenance and upkeep.

Conduct regular inspections to ensure that the procedures are being followed and updated as required.

Ensure compliance with statutory regulations on fire, health and safety standards.

Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.

Maintain equipment database for site.

Initiate strategies to achieve measurable improvements in energy consumption.

Prepare / provide input to the site monthly report to be submitted to client



Putting best practices in place



Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you'll develop tools that help measure the technical team's performance on a quarterly or annual basis.

Sound like you
To apply, you need to be:

A technical hands on expert

An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years' experience in facilities operation. A strong background in troubleshooting processes is a big plus.



Good communicator

Do you have an excellent command of spoken and written English language
Can you communicate technical issues to less able colleagues, clients and vendors
If you said yes to these, bring your ambition and explore our world of possibility.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!



Education and experience

Graduate/BE/ Diploma in Electrical/Mechanical engineering with a minimum of 4 years experience as Facility manager

Implementation knowledge on ISO 14001, OHSAS 18001 would be an added advantage

Understanding of vendor management and AMCs

Good understanding of safety



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.