Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Facilities Manager

Work Dynamics



What this job involves?



KEY ACCOUNTABILITIES

Act as the single point of contact for the delivery of facilities management services to the client

Manage the delivery of the facilities management services to the client's facilities under JLL's management.

Develop and maintain a detailed understanding of the client's business and the implications for JLL's service delivery.

Liaise regularly with the client on facilities management issues

Drive client-specific initiatives such as savings targets, energy management, benchmarking, sustainability, etc.

Manage the teams to ensure the maintenance and upkeep of the facilities.

Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.

Establish consistency in the monthly reporting in the country.

Prepare a regional monthly management report to the satisfaction of the client.

Review and report against agreed SLA and KPIs.

Be responsible for the management of the team e.g. recruitment, performance assessment etc.

Actively manage the professional development of all direct reports.

Prepare and implement a Succession Plan for the country account.

Relationship management and liaison with Client business managers, Building Management.

Act as the single point of contact for the delivery of facilities management services to the client

Develop and maintain a detailed understanding of the client's business and the implications for JLL's service delivery.

Liaise with the respective countries in addressing specific regional and local activities.

Manage the delivery of the facilities management services to the client's facilities under JLL's management.

Liaise regularly with the client on facilities management issues.

Implement regional JLL initiatives such as Mandatory Account Deliverables (MAD), Ops AIDE Audit, training programmes and other initiatives as appropriate.

Drive client specific initiatives such as savings targets, energy management, benchmarking, sustainability, etc.

Manage the teams to ensure the maintenance and upkeep of the facilities.

Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.

Establish consistency in the monthly reporting in the country.

Prepare a regional monthly management report to the satisfaction of the client.

Review and report against agreed SLA and KPIs.

Be responsible for the management of the team e.g. recruitment, performance assessment etc.

Actively manage the professional development of all direct reports.

Prepare and implement a Succession Plan for the country account.

Relationship management and liaison with Client business managers, Building Management.

Sound like you? T apply you need to be:

Facilities Management

Oversee, supervise, and manage the following services:

Help Desk and Customer request management.

Cleaning, pest control, and implementation of the Housekeeping Rules.

Facilities data collection and reporting.

Provision of various management information such as space utilization; cleaning standard survey; user satisfaction survey.

Vendor management, Incident Reporting, Seat Management/Seat Allocation.

Move management and minor project works support.



Engineering Management

A preventive maintenance program of Client owned equipment;

Reactive maintenance tasks of Client owned equipment.

Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;

Monitor the quality assurance of all maintenance tasks.

Attend to emergency trouble shooting and repairs, including preparation of Incident Reports.

Input change requests for maintenance for approval.

Assist in the energy utilization study, Utility management

Produce monthly reports regarding energy consumption, downtime, consumables usage etc.;



Procurement and Vendor Management

Ensure vendors are well-managed, delivering services on time and within budget

Ensure that vendor procurement processes (Sourcing, Negotiation, Vendor empanelment) comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practices. Conduct yearly suppliers Performance Evaluation (SPE).



Contract Management

Plan and manage all contracts to ensure that they are professionally delivered at the right costs

Ensure expiry of contracts is well-monitored and re-procurement is initiated if needed

Ensure contracts are continuously assessed to deliver best value to the client



People Management

Management of sourcing, hiring, training and backfill process for all staff. Periodic Training & Development. Build and maintain high staff morale, work ethics.

Finance Management

Budgeting, forecasting, and Reporting,

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.