Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As a Facilities Manager at JLL, you will oversee comprehensive low-side soft services operations while ensuring exceptional client satisfaction and operational excellence. This dynamic role combines hands-on facility management with strategic planning, requiring you to maintain high housekeeping standards, manage vendor relationships, and deliver cost-effective solutions. You will serve as the primary point of contact for facility-related escalations while driving continuous improvement initiatives that support our client's business objectives and contribute to JLL's reputation for delivering transformative real estate solutions.

What your day-to-day will look like:

Conduct scheduled and surprise facility walkarounds to ensure high housekeeping standards and oversee low-side soft services operations

Monitor and manage Priority Calls with immediate response, ensuring all trouble tickets are closed within established SLAs and timelines

Coordinate with vendor partners through monthly connects and analyze scorecards to continuously raise performance standards

Oversee specialized facility services including mailroom, medical room, ambulance services, and mothers' room facilities

Prepare and manage budgets, submit monthly and quarterly business reviews, and ensure timely invoice submissions and payment clearances

Handle emergency situations, coordinate business unit moves with space management teams, and support events management for both planned and ad-hoc requests

Manage inventory, stores, and reorder levels while ensuring no stock-out issues and optimizing supply chain efficiency.

Required Qualifications:

High school diploma or graduate degree

Minimum 4 years of experience in facilities/property management, hospitality, or related field

Strong knowledge of technology applications and demonstrated organizational skills

Excellent verbal communication skills with detail-oriented approach and prioritization abilities

Proven customer service experience with ability to interact effectively with diverse client staff

Ability to work independently with minimal supervision and handle stressful situations effectively

Demonstrated experience with client reporting and report preparation.

Preferred Qualifications:

Experience with continuous improvement initiatives and process optimization

Knowledge of compliance requirements and statutory norms for facility management

Familiarity with vendor management and performance scorecards

Experience supporting finance teams in budget preparation processes

Background in emergency response procedures and medical emergency protocols

Proficiency with facility management technology tools and inventory management systems

Experience coordinating with procurement teams and managing supply chain operations.

Location:

Onsite



At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.