Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Facilities Manager



Facility Manager - The Facility Manager is responsible for planning, managing, and delivering high-quality soft and technical facility services across assigned sites. The role ensures a clean, safe, hygienic, and customer-focused workplace environment while maintaining service standards, compliance, cost control, and client satisfaction.

Key Responsibilities1. Soft Services OperationsOversee day-to-day delivery of soft services including: Housekeeping & janitorial services Pantry & cafeteria services Front office / reception services Waste management & hygiene programs Pest control & landscaping coordination



Ensure adherence to SLAs, SOPs, and service quality benchmarks



Conduct regular site inspections and audits to maintain cleanliness and hygiene standards



2. Vendor & Manpower ManagementManage outsourced service providers and vendors



Ensure optimal staffing levels, attendance, grooming, and discipline



Conduct inductions, training, and performance reviews for soft services staff



Resolve manpower issues, escalations, and service gaps proactively



3. Client & Stakeholder ManagementAct as the primary point of contact for clients on soft services matters



Address service requests, complaints, and escalations within agreed TATs



Prepare and present MIS reports, dashboards, and review meeting updates



Support client audits, inspections, and compliance reviews



4. Quality, Hygiene & ComplianceImplement health, safety, and hygiene standards (5S, ISO, HACCP where applicable)



Ensure compliance with statutory, labor, and local regulatory requirements



Maintain documentation related to SOPs, checklists, audits, and compliance



5. Cost Control & BudgetingManage soft services budgets and monitor operational expenses



Track consumption of consumables, chemicals, and materials



Identify cost optimization opportunities without impacting service quality



6. Helpdesk & Service ManagementOversee FM helpdesk operations and service request management



Monitor closure rates, response times, and customer satisfaction metrics



Analyze trends and implement corrective and preventive actions



7. Continuous ImprovementDrive service innovations, sustainability initiatives, and process improvements



Introduce best practices to enhance workplace experience and efficiency



Support transitions, mobilizations, and new site takeovers



Required QualificationsEducation & ExperienceBachelor's degree in Facility Management, Engineering, Business Administration, or related field



Minimum 5-7 years of experience in facility management or building operations



Proven track record in managing soft services and vendor operations



Technical SkillsStrong knowledge of facility management systems and CAFM software



Understanding of HVAC, electrical, plumbing, and building systems



Familiarity with health, safety, and environmental regulations



Proficiency in MS Office Suite and facility management applications



Core CompetenciesStrong leadership and team management abilities



Excellent vendor management and negotiation skills



Customer service orientation with strong communication skills



Problem-solving and analytical thinking capabilities



Budget management and cost control expertise



Attention to detail and quality focus



Certifications (Preferred)Certified Facility Manager (CFM) or equivalent



ISO 14001, 45001, or quality management certifications



First Aid and Safety training certifications



Working ConditionsFull-time position with potential for extended hours during emergencies



Site-based role with multi-site responsibilities possible



6 Days working and holiday coverage as required



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.