Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

:

Facilities Executive (Soft Services)Client: UBS

Location:

Hyderabad (Aquila & Centaurus)

Department:

Facilities Management - Soft Services

Reports To:

Assistant Facilities Manager / Facilities Manager

Position OverviewWe are seeking a dedicated Facilities Executive specializing in Soft Services to manage and coordinate comprehensive soft services operations across UBS Hyderabad's Aquila and Centaurus locations. This role requires a hands-on professional who can seamlessly operate between both sites, ensuring consistent service delivery and maintaining the highest standards of workplace experience for UBS employees.

Key ResponsibilitiesSoft Services Operations ManagementOversee daily soft services operations including housekeeping, catering, security, and guest services



Ensure consistent service quality standards across all soft service areas



Coordinate with service providers and vendors to maintain optimal service delivery



Monitor service schedules, staff deployment, and resource allocation



Conduct regular quality inspections and audits across service areas



Handle day-to-day operational issues and service requests



Multi-Location FlexibilityOperate seamlessly between Aquila and Centaurus locations as required



Maintain service consistency and quality standards across both sites



Adapt to varying operational requirements and employee needs at each location



Coordinate resource sharing and staff deployment between locations when needed



Ensure effective communication and coordination between site teams



Housekeeping & Cleaning ServicesSupervise housekeeping teams and cleaning operations across office areas



Monitor cleaning schedules, standards, and compliance with hygiene protocols



Conduct regular inspections of washrooms, common areas, and workspaces



Manage cleaning supplies inventory and consumption tracking



Ensure compliance with health and safety cleaning standards



Handle special cleaning requirements and deep cleaning initiatives



Food Services & Catering ManagementOversee cafeteria operations, food quality, and service standards



Coordinate catering services for meetings, events, and special occasions



Monitor food safety, hygiene standards, and regulatory compliance



Manage vendor relationships with catering service providers



Handle employee feedback and complaints related to food services



Support menu planning and dietary requirement accommodations



Security & Access ControlCoordinate with security teams and monitor access control systems



Ensure proper visitor management and guest registration processes



Monitor CCTV systems and security protocols compliance



Handle security-related incidents and coordinate with relevant teams



Manage ID card issuance and access rights coordination



Support emergency evacuation procedures and safety drills



Reception & Guest ServicesOversee reception desk operations and guest service standards



Manage visitor registration, escort services, and meeting room coordination



Ensure professional front-of-house service delivery



Handle VIP visits and special guest arrangements



Coordinate with external service providers for guest requirements



Maintain reception area presentation and ambiance



Vendor & Service Provider ManagementManage relationships with soft services vendors and contractors



Monitor vendor performance against service level agreements



Coordinate vendor schedules, deployments, and service delivery



Handle vendor-related issues, complaints, and performance improvements



Ensure proper vendor compliance with safety and security protocols



Support contract management and renewal processes



Employee Experience & Service ExcellenceEnsure exceptional workplace experience for all UBS employees



Handle employee service requests, complaints, and feedback efficiently



Implement service improvements based on employee suggestions



Coordinate special events, celebrations, and employee engagement activities



Support workplace wellness initiatives and employee comfort measures



Maintain high standards of customer service across all touchpoints



Required QualificationsEducation & ExperienceBachelor's degree in Facilities Management, Hotel Management, Business Administration, or related field



4-6 years of experience in soft services or facilities management



2+ years of hands-on experience in housekeeping, catering, or guest services



Experience in corporate environment or commercial real estate preferred



Background in service industry with customer-facing experience



Core CompetenciesSoft Services ExpertiseStrong knowledge of housekeeping operations and cleaning standards



Understanding of food service operations and catering management



Experience with security protocols and access control systems



Knowledge of guest services and reception management



Familiarity with soft services vendor management



Operational SkillsStrong attention to detail and quality control capabilities



Excellent organizational and time management skills



Ability to multitask and manage multiple service areas simultaneously



Problem-solving skills and ability to handle service disruptions



Understanding of health, safety, and hygiene standards



Communication & Interpersonal SkillsExcellent verbal and written communication skills



Strong customer service orientation and employee interaction skills



Ability to coordinate with diverse teams and service providers



Professional demeanor and presentation skills



Multilingual capabilities (English, Hindi, Telugu preferred)



Technical SkillsProficiency in MS Office Suite (Word, Excel, PowerPoint)



Basic knowledge of facilities management systems



Understanding of vendor management processes



Knowledge of safety and compliance requirements



Familiarity with service quality measurement tools

Key Performance IndicatorsService Quality:

Maintain service quality scores above 4.0/5.0 across all areas

Response Time:

Address service requests within defined SLA timelines

Employee Satisfaction:

Achieve high satisfaction ratings for soft services

Vendor Performance:

Ensure all vendors meet performance standards

Cost Management:

Support budget adherence and cost optimization initiatives

Compliance:

Maintain 100% compliance with health, safety, and hygiene standards

Working Conditions & RequirementsLocation Flexibility:

Regular rotation between Aquila and Centaurus as operational needs require

Working Hours:

Standard business hours with flexibility for extended coverage when needed

Physical Requirements:

Regular site walks, inspections, and coordination activities

Availability:

Occasional support during events, emergencies, or special requirements

Travel:

Movement between locations and vendor facilities as needed



Career Development OpportunitiesProgression to Assistant Facilities Manager role



Cross-training in hard services and facilities management



Professional development in service excellence and operations management



Leadership development opportunities



Industry certifications and training programs



Compensation & BenefitsCompetitive salary commensurate with experience



Performance-based incentives



Transportation allowance



Medical insurance and wellness benefits



Professional development support



JLL employee benefits and career advancement opportunities

Ideal Candidate Profile:

A service-oriented facilities professional with strong soft services background, excellent attention to detail, and the flexibility to manage diverse service operations across multiple locations while maintaining exceptional service standards.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.