Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
: Facilities Executive (Soft Services)
Client: UBS
Location: Hyderabad (Aquila & Centaurus)
Department: Facilities Management - Soft Services
Reports To: Assistant Facilities Manager / Facilities Manager
Position Overview
We are seeking a dedicated Facilities Executive specializing in Soft Services to manage and coordinate comprehensive soft services operations across UBS Hyderabad's Aquila and Centaurus locations. This role requires a hands-on professional who can seamlessly operate between both sites, ensuring consistent service delivery and maintaining the highest standards of workplace experience for UBS employees.
Key Responsibilities
Soft Services Operations Management
Oversee daily soft services operations including housekeeping, catering, security, and guest services
Ensure consistent service quality standards across all soft service areas
Coordinate with service providers and vendors to maintain optimal service delivery
Monitor service schedules, staff deployment, and resource allocation
Conduct regular quality inspections and audits across service areas
Handle day-to-day operational issues and service requests
Multi-Location Flexibility
Operate seamlessly between Aquila and Centaurus locations as required
Maintain service consistency and quality standards across both sites
Adapt to varying operational requirements and employee needs at each location
Coordinate resource sharing and staff deployment between locations when needed
Ensure effective communication and coordination between site teams
Housekeeping & Cleaning Services
Supervise housekeeping teams and cleaning operations across office areas
Monitor cleaning schedules, standards, and compliance with hygiene protocols
Conduct regular inspections of washrooms, common areas, and workspaces
Manage cleaning supplies inventory and consumption tracking
Ensure compliance with health and safety cleaning standards
Handle special cleaning requirements and deep cleaning initiatives
Food Services & Catering Management
Oversee cafeteria operations, food quality, and service standards
Coordinate catering services for meetings, events, and special occasions
Monitor food safety, hygiene standards, and regulatory compliance
Manage vendor relationships with catering service providers
Handle employee feedback and complaints related to food services
Support menu planning and dietary requirement accommodations
Security & Access Control
Coordinate with security teams and monitor access control systems
Ensure proper visitor management and guest registration processes
Monitor CCTV systems and security protocols compliance
Handle security-related incidents and coordinate with relevant teams
Manage ID card issuance and access rights coordination
Support emergency evacuation procedures and safety drills
Reception & Guest Services
Oversee reception desk operations and guest service standards
Manage visitor registration, escort services, and meeting room coordination
Ensure professional front-of-house service delivery
Handle VIP visits and special guest arrangements
Coordinate with external service providers for guest requirements
Maintain reception area presentation and ambiance
Vendor & Service Provider Management
Manage relationships with soft services vendors and contractors
Monitor vendor performance against service level agreements
Coordinate vendor schedules, deployments, and service delivery
Handle vendor-related issues, complaints, and performance improvements
Ensure proper vendor compliance with safety and security protocols
Support contract management and renewal processes
Employee Experience & Service Excellence
Ensure exceptional workplace experience for all UBS employees
Handle employee service requests, complaints, and feedback efficiently
Implement service improvements based on employee suggestions
Coordinate special events, celebrations, and employee engagement activities
Support workplace wellness initiatives and employee comfort measures
Maintain high standards of customer service across all touchpoints
Required Qualifications
Education & Experience
Bachelor's degree in Facilities Management, Hotel Management, Business Administration, or related field
4-6 years of experience in soft services or facilities management
2+ years of hands-on experience in housekeeping, catering, or guest services
Experience in corporate environment or commercial real estate preferred
Background in service industry with customer-facing experience
Core Competencies Soft Services Expertise
Strong knowledge of housekeeping operations and cleaning standards
Understanding of food service operations and catering management
Experience with security protocols and access control systems
Knowledge of guest services and reception management
Familiarity with soft services vendor management Operational Skills
Strong attention to detail and quality control capabilities
Excellent organizational and time management skills
Ability to multitask and manage multiple service areas simultaneously
Problem-solving skills and ability to handle service disruptions
Understanding of health, safety, and hygiene standards Communication & Interpersonal Skills
Excellent verbal and written communication skills
Strong customer service orientation and employee interaction skills
Ability to coordinate with diverse teams and service providers
Professional demeanor and presentation skills
Multilingual capabilities (English, Hindi, Telugu preferred)
Technical Skills
Proficiency in MS Office Suite (Word, Excel, PowerPoint)
Basic knowledge of facilities management systems
Understanding of vendor management processes
Knowledge of safety and compliance requirements
Familiarity with service quality measurement tools
Key Performance Indicators
Service Quality: Maintain service quality scores above 4.0/5.0 across all areas
Response Time: Address service requests within defined SLA timelines
Employee Satisfaction: Achieve high satisfaction ratings for soft services
Vendor Performance: Ensure all vendors meet performance standards
Cost Management: Support budget adherence and cost optimization initiatives
Compliance: Maintain 100% compliance with health, safety, and hygiene standards
Working Conditions & Requirements
Location Flexibility: Regular rotation between Aquila and Centaurus as operational needs require
Working Hours: Standard business hours with flexibility for extended coverage when needed
Physical Requirements: Regular site walks, inspections, and coordination activities
Availability: Occasional support during events, emergencies, or special requirements
Travel: Movement between locations and vendor facilities as needed
Career Development Opportunities
Progression to Assistant Facilities Manager role
Cross-training in hard services and facilities management
Professional development in service excellence and operations management
Leadership development opportunities
Industry certifications and training programs
Compensation & Benefits
Competitive salary commensurate with experience
Performance-based incentives
Transportation allowance
Medical insurance and wellness benefits
Professional development support
JLL employee benefits and career advancement opportunities
Ideal Candidate Profile: A service-oriented facilities professional with strong soft services background, excellent attention to detail, and the flexibility to manage diverse service operations across multiple locations while maintaining exceptional service standards.
Location:
On-site -Hyderabad, TS
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Skills Required