Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Overview:

We are seeking an exceptional Facilities Management leader to oversee our extensive Integrated Facilities Management (IFM) operations across India, encompassing 400-500 retail branches and around 10 major offices. The ideal candidate will combine strategic vision with hands-on expertise to manage this diverse portfolio, leveraging cutting-edge technologies, data analytics, and sustainable practices to drive operational excellence and enhance user experiences across all facilities.

Key Responsibilities:

Strategic Leadership:

Develop and implement comprehensive IFM strategies aligned with organizational objectives for a geographically dispersed portfolio

Manage a diverse range of facilities, from retail branches to large office campuses across India

Lead and mentor a large, geographically distributed team of facilities management and technical professionals

Single point of accountability to client as Key Account Management contact point

Oversee profit & loss of account performance, financial management, staff planning and talent management, vendor strategies and overall responsible for performance to client.

Represent India to deliver to regional initiatives and program.

Operational Excellence:

Oversee team's day-to-day facilities operations for portfolio, including maintenance, security, cleaning, and other support services

Implement standardized best practices in IFM across all locations to ensure consistent, high-quality service delivery

Develop and monitor key performance indicators (KPIs) to measure operational efficiency across the diverse portfolio

Technology and Innovation:

Spearhead the integration of generative AI and advanced technologies to manage a large, distributed facilities network efficiently

Implement smart building solutions across major offices and adapt technologies for smaller retail branches to optimize energy usage, space utilization, and maintenance schedules

Leverage data analytics to drive informed decision-making and predictive maintenance across the entire portfolio

Sustainability Initiatives:

Develop and implement scalable sustainability strategies to reduce the environmental impact across all facilities

Ensure compliance with local and international environmental regulations for diverse facility types

User Experience Enhancement:

Collaborate with relevant departments to create consistent, high-quality workplace environments that foster productivity, wellbeing, and satisfaction across all facility types

Implement and manage systems for gathering and acting on user feedback regarding facilities, tailored for both office and retail environments

Ensure that workplace design and amenities align with evolving needs and expectations of diverse user groups

Data-Driven Management:

Establish robust data collection and analysis processes across all IFM operations, integrating data from various facility types

Utilize data insights to optimize space utilization, energy consumption, and resource allocation across the portfolio

Develop comprehensive data-driven reporting mechanisms for senior management, providing insights on the entire facilities network

Vendor Management:

Manage relationships with multiple service providers and contractors across India

Negotiate and oversee service level agreements (SLAs) to ensure high-quality service delivery across all locations

Implement performance-based contracts that incentivize innovation and efficiency, tailored to different facility types

Budget and Financial Management:

Develop and manage the IFM budget for the entire portfolio, balancing the needs of diverse facility types

Identify and implement cost-saving measures without compromising service quality across the network

Provide regular financial reports and analysis to senior management, including performance metrics for different facility categories



Compliance

Ensure compliance to law and regulations in account delivery

Ensure compliance with client's minimum audit standards

Ensure compliance with JLL audit and compliance program

Qualifications:

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field

Minimum 10-15 years of experience in facilities management, with at least 3-5 years in a senior leadership role managing diverse, geographically dispersed portfolios

Proven experience in managing retail and office facilities, with a strong understanding of the unique challenges and opportunities in each environment

Strong understanding of emerging technologies in IFM, including AI, IoT, and data analytics, and their application across various facility types

Demonstrated success in implementing sustainable practices in large-scale, diverse facilities networks

Experience with smart building technologies and their integration into IFM operations for both large offices and smaller retail branches

Excellent leadership, communication, and problem-solving skills, with the ability to manage teams across multiple locations

Strong knowledge of Indian real estate markets, local regulations, and cultural nuances affecting facilities management



The ideal candidate will be a visionary leader capable of managing a complex, geographically dispersed portfolio of facilities. They will balance traditional IFM responsibilities with innovative approaches to create future-ready, sustainable, and user-centric environments across diverse facility types. The candidate should be adept at data-driven decision-making and have a passion for leveraging technology to enhance facilities management practices on a large scale.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.