Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.


The General Manager / Senior Director for CREST is a senior-level leadership role responsible for overseeing and managing all aspects of the organization's CREST operations, and support services. This position plays a critical role in ensuring the smooth and efficient functioning of the company's physical infrastructure and administrative processes.

Job title:

Facilities & Admin

:

Education :

Any Bachelor's Degree

Experience :

15 To 20 Years experience.

Proven experience in facilities management, administrative support, or a related role.

n-depth knowledge of facility operations, health and safety regulations, and compliance standards.

Roles & Responsibilities :

Develop and implement strategic plans for the management and maintenance of company facilities, including offices, warehouses, production facilities, and other properties.

Collaborate with the assigned immediate superior to develop and execute CREST management strategies aligned with organizational goals.

Oversee the maintenance, repair, and safety of the organization's facilities, including office spaces, equipment, and amenities.

Building Operations and Maintenance.

Oversees all activities of building operations and maintenance. Participates directly in the design, development, and inspection of technical projects and engineering works of the department. Reviews and recommends process improvement and new standard methods and procedures related to equipment, machinery, building administration, engineering and technical scope, and safety and security. Manages requests and complaints from internal and external stakeholders.

Building Safety and Security.

Manage the security workforce and ensure effective implementation of security programs and standard operating procedures during operations. Oversee overall safety and security conditions of the company premises. Recommend improvements in security controls. Manages incidental reports and ensure that incidents within the organization and properly reported and corrected. Active participation and lead role during Business Continuity Plan (BCP) drills and activities.

General Admin Services.

Oversees and manages all tasks under office management and administration. Reviews inventory management system of operational requirements and supplies; direct and control projects related to materials management system. Manage CREST Facilities Managers and Supervisors to ensure that housekeeping and admin programs are strictly implemented and that facilities are within set quality standards. Oversees parking management system of the organization.

Space Planning and Construction Services.

Works with Project Management and Construction Team for site reconfiguration and fit out works. Reviews and recommends a safe and workable layout plan for new projects. Oversee and ensure that layout plans are compliant according to government laws and standards. Manage a workable plan and schedule that meets client and internal customer requirements. Directly participate in the design and construction of new and existing facilities. Oversee construction activities to ensure timelines and plans are met. Ensure a safe and secure working environment during fit out activities. Manage budget allocation for facilities administration and construction related activities. Manage all permit requirements ensuring that necessary documents are obtained prior and post construction works.

Compliance and Audit.

Periodically review risk assessment of the facilities. Manage information and physical security incidents. Review and recommend policies and process improvement programs. Ensure that all required permits, certifications, and licenses are regularly updated. Regularly conduct internal audit for managed sites. Ensure that CREST is prepared during internal and external audit activities. Work with Compliance Team for the submission of regular reports required for Management Reporting (ESG, Annual Documentation Reviews, Accomplishment Reports, etc.).

Logistics.

Oversee logistical requirements for business related functions which includes provision of transport vehicles, coordination for travel and hotel bookings for arriving clients, business partners, global leaders, etc. Oversee provision of service vehicles for operational requirements and fulfillment, including interfacility transfers, official business travels, business continuity, and work at home asset deployment and retrievals.

Mandatory Skills

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'Excellent communication and interpersonal skills to interact with employees, vendors, and management.

Preferred Skills

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Proven experience in facilities management, administrative operations, or a similar leadership role. Strong knowledge of facility maintenance, construction, and regulatory compliance. Excellent organizational and leadership skills with the ability to manage multiple teams and projects simultaneously. Demonstrated ability to develop and implement strategic plans and initiatives. Analytical and problem-solving skills to identify issues and implement effective solutions. Exceptional communication and interpersonal skills to work effectively with internal and external stakeholders. Knowledge of budgeting, financial analysis, and resource allocation. Familiarity with health and safety standards and protocols.

Location:

BangaloreIndia