Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
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The role is responsible for providing high-quality support to both internal and external customers, ensuring that customer expectations are consistently met and exceeded. The ideal candidate will demonstrate a proven ability to work collaboratively while also being capable of operating independently. This position requires flexibility, strong ownership, and a willingness to work extended hours when business or process demands require.
Key Competencies
Cooperative, approachable, and customer-focused attitude
Conscientious, enthusiastic, and detail-oriented
Strong team player with the ability to work independently
Flexible and adaptable to changing priorities and workloads
Capable of meeting tight deadlines and service level agreements (SLAs)
Required Skills
Strong, in-depth knowledge of Manual Europe Billing processes
Excellent written and verbal communication skills
Ability to prioritize and manage multiple tasks effectively
High attention to detail and accuracy
Strong time-management skills with the ability to meet deadlines
Proficient in Microsoft Office applications
Customer-centric mindset
Job Duties and Responsibilities
Communicate effectively with AFC contacts, WWF teams, country teams, Finance & Accounting (F&A) teams, and Account Executives
Monitor workflow and plan work schedules based on volume and SLA requirements
Handle ad-hoc billing requests received from country teams
Follow up with country teams to ensure timely issue resolution
Identify training needs within the team and coordinate with the Supervisor to arrange required training sessions
Conduct monthly Product Knowledge tests for the entire team
Ensure full compliance with UPS policies, data security standards, and SOX compliance requirements
Perform additional tasks and responsibilities as assigned by the Team Lead, Supervisor, or Manager based on process needs
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Skills Required