Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowxe2x80x94people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
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Billing Senior Assistant will be is responsible for providing resolution to the external customer for billing queries related to their invoices providing clarification on the amount and amendment where necessary.
The Billing Senior Assistant must comply with the established UPS policies and procedures.
Job Duties
1. Handling customer billing queries regarding shipment for EU countries
2. Manage and resolve customer complaints
3. Identify and escalate priority issues
4. Engaging in active listening with callers and confirming or clarifying information as needed
5. Taking part in training and other learning opportunities to expand knowledge of company and position
6. Adhering to all company policies and procedures
Skill Requirement
xc2xb7 Good and effective communication in English (Speak / Write)
xc2xb7 Good MS excel knowledge
xc2xb7 Proactive approach
xc2xb7 Excellent interpersonal skills
xc2xb7 Analytical and problem-solving skills
xc2xb7 Must possess research & reasoning skills
xc2xb7 Multi-tasking & decision-making skills
xc2xb7 Eye to details and should meet stringent timelines
xc2xb7 Ability to work in a team and individually with internal and external customers
xc2xb7 Ability to maintain a high level of accuracy in reporting
Pre-requisites
xc2xb7 Must have prior knowledge & experience in Brexit process
xc2xb7 Have an excellent attendance track record
xc2xb7 Should be flexible with shift timings & working days as per the business requirement
xc2xb7 Should have Strong Customer Orientation, understanding Customer Services issues
xc2xb7 Should be Self-Driven, Influencer and Persuasive
xc2xb7 Should have basic knowledge about Europe billing process
Education
xc2xb7 Graduate/ Postgraduate in any discipline. Finance & Accounting (preferred)
Additional Notes
xc2xb7 If the employee who has been selected has any pre-approved leaves for the later months, then it must be approved again by the new department Supervisor / Manager
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.