The Counsellor will be responsible for guiding patients through their eye care journey -- from diagnosis to treatment. The role involves explaining medical procedures, clarifying treatment options and costs, and ensuring patient comfort and satisfaction throughout the process.
Key Responsibilities:
Counsel patients regarding diagnosis, treatment plans, and surgical options as advised by the doctor.
Clearly explain the benefits, risks, and costs of different procedures (e.g., cataract surgery, LASIK, retina treatments, etc.).
Address patient queries and concerns with empathy and accuracy.
Assist patients in booking appointments and scheduling surgeries.
Coordinate with doctors, optometrists, and billing departments for smooth patient flow.
Maintain patient records and track follow-ups for pre- and post-operative care.
Support patients in making informed decisions regarding their eye treatment.
Ensure a positive patient experience and maintain confidentiality at all times.
Participate in patient education programs and outreach camps when required.
Qualifications and Skills:
Graduate in any discipline
1-5 years of experience as a Counsellor in an Eye Hospital / Healthcare setup.
Excellent communication and interpersonal skills.
Empathetic, patient-oriented, and well-organized.
Basic knowledge of ophthalmic procedures (training can be provided).
Computer literacy and familiarity with hospital management software.
Work Environment:
Eye Hospital / Eye Care Centre.
Direct interaction with patients, doctors, and support staff.
May involve weekend or rotational duties as per hospital requirements.
Please share your resume
Email - hr.jobs@eye7.in
Mobile No - 9717896108
Job Type: Full-time
Work Location: In person
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